Alexander Solarez
Glendale
Summary
Accomplished Operations Manager with a proven track record in directing daily operations, enhancing workflow efficiency, and delivering exceptional customer satisfaction. Dynamic Operations Manager with expertise in problem-solving, strategic planning, and team leadership. Known for implementing process improvements that drive operational efficiency and elevate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
Southwest Sweeper Sales
Phoenix
01.2022 - Current
- ..Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw day and night operations to ensure seamless workflow and effective resource allocation.
- Manage mechanics daily on customer repair orders, internal work and long term projects.
- Supervised night crew operations and addressed issues promptly during on-call shifts to maintain operational continuity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Actively engaged in executing repair and field projects according to company standards.
- Executed timely decisions for daily, weekly, monthly, and yearly projects to align with operational goals.
Shipping and Receiving Manager
Peoria Ford
Peoria
10.2020 - 01.2022
- Oversaw shipping and receiving operations to streamline logistics at automotive dealership.
- Ensured that all customer orders were processed correctly and shipped on time.
- Managed inventory control to maintain optimal stock levels and prevent shortages.
- Supervised warehouse team to enhance workflow efficiency and ensure timely task completion.
- Implemented process improvements to enhance workflow efficiency.
- Maintained shipping records and documentation for compliance purposes.
Education
Associate of Science - Criminal Justice
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2015
Some College (No Degree) - Criminal Justice
Arizona State University
Tempe, AZSkills
- Supply chain management
- Inventory management
- Process improvement
- Operations strategy
- Project management
- Team leadership
- Customer relationship management
Timeline
Operations Manager
Southwest Sweeper Sales
01.2022 - Current
Shipping and Receiving Manager
Peoria Ford
10.2020 - 01.2022
Associate of Science - Criminal Justice
Maricopa Community Colleges, Glendale Community College
Some College (No Degree) - Criminal Justice
Arizona State University