Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Uriarte

Maricopa,AZ

Summary

Dynamic and results-oriented professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments. Dedicated customer service expert with a solid understanding of service delivery and proven multitasking abilities, committed to fostering professional relationships that enhance profitability and drive business success. Eager to contribute to team achievements while continuously pursuing personal and professional growth. A positive attitude and commitment to lifelong learning underpin a strong desire to excel in any role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

US Data Security - Trust and Safety User Support

TikTok
05.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Maintained updated knowledge through continuing education and advanced training
  • Completed day-to-day duties accurately and efficiently
  • Followed Tiktok guidelines to determine validation of user bans.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.

Pharmacy Lead Technician

PharMerica
07.2022 - 05.2023
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Pharmacy Technician

Sarouja Pharmacy
04.2022 - 07.2022
  • Assist Pharmacists in filling prescriptions each day by locating and dispensing orders precisely and efficiently
  • Verify insurance eligibility and coverage; recognized as processing the highest number of insurance claims within team
  • Calculate drug dosages and prepare prescription labels for Pharmacist approval
  • Closely monitor inventory levels and outdated products; improved filing system to ensure inventory record accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Clerk

PillPack
12.2020 - 04.2022
  • Prepared and maintained records of receipts and purchases using a variety of computer screen formats
  • Maintained and cleaned equipment, work areas and shelves
  • Performed clerical tasks such as filing and maintaining prescription records
  • Answered telephone inquiries, referring callers to pharmacist when necessary.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Established and maintained patient profiles, updating organizational database with current information.

CSR II

24-7 Intouch
05.2018 - 12.2020
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Courtesy Clerk

Fry's Food Stores
05.2016 - 05.2018
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Assisted customers with checkout process to foster prompt and smooth transactions.

Education

No Degree - Biology

University of Arizona
Tucson, AZ

High school or equivalent -

Westwood High School
Mesa, AZ
05.2018

Skills

  • Customer service
  • Windows
  • Phone etiquette
  • Basic math
  • Communication skills
  • Policies and Procedures Adherence
  • Active Listening
  • Complaint Investigation
  • Teamwork and Collaboration
  • Conflict resolution
  • Team management
  • Relationship building

Certification

  • Level One Fingerprint Clearance Card, 01/01/21, 01/01/27
  • Pharmacy technician traineePharmacy Technician Certification
  • PTCB Certification

Timeline

US Data Security - Trust and Safety User Support

TikTok
05.2023 - Current

Pharmacy Lead Technician

PharMerica
07.2022 - 05.2023

Pharmacy Technician

Sarouja Pharmacy
04.2022 - 07.2022

Pharmacy Clerk

PillPack
12.2020 - 04.2022

CSR II

24-7 Intouch
05.2018 - 12.2020

Courtesy Clerk

Fry's Food Stores
05.2016 - 05.2018

No Degree - Biology

University of Arizona

High school or equivalent -

Westwood High School

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Alexander Uriarte