Alexandra Berry
Phoenix,AZ
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellence. Achieved a Science (B.S.) in Nursing, with experience helping patients and clients with clinical care and day-to-day tasks. Proven track record of providing exceptional customer service in fast-paced environments. Offering decision-making skills to manage multiple concurrent tasks. Persistent work ethic with ability to perform effectively in independent or team environments. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Coordinator
Presidential Pools, Spas & Patio
10 2021 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cashier
Safeway
7 2021 - Current
- Maximized customer satisfaction by assisting customers in completing purchases, locating items, and signing up for rewards programs
- Learned the roles of other departments to provide coverage and keep the store operational
- Assisted customers in finding appropriate products, answered product questions, and provided product solutions
- Developed a reputation for being punctual, responsible, patient, and efficient in my working habits
- Open and close the registers, handling the money well, and counting money in cash drawers to ensure the amount was correct
- Provide excellent customer service to customers in a grocery retailer.
Habilitation Provider
DIRECT CARE PROVIDER, HABILITATION, Arion Care Solutions, LLC
11 2019 - 12 2021
- Assist people receiving support; the ability to meet essential personal, physical, and homemaking needs, including social, physical, and emotional fitness
- Demonstrate respect and promote choice
- Maintain all records, logs, and other documentation as required by ISP, plan of care, funding source requirements, and Company policy and procedure
- Quickly and effectively respond to emergencies, including fire, CPR, and First Aid applications, and behavioral interventions.
- Recognized emergencies and implemented appropriate procedures to comply with safety rules and regulations.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
Community Advisor
Hawaii Pacific University
6 2017 - 11 2018
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs
- Provide emergency first aid and summon medical assistance when necessary
- Mediate interpersonal problems between residents
- Develop and coordinate educational programs for residents
- Counsel students in the handling of issues such as family, financial, and educational problems
- Communicate with other staff to resolve problems with individual students
- Administer, coordinate, or recommend disciplinary and corrective actions.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
Student Assistant
Hawaii Pacific University
9 2015 - 6 2017
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
Education
Bachelor Of Science - Nursing
Hawaii Pacific University
Honolulu, HI06-2019
Skills
- Client advocacy
- Resource utilization
- First aid and CPR
- Personal care assistance
- Interpersonal communication
- Problem-solving abilities
- Multitasking
- Documentation and recordkeeping
- Time management abilities
- Ongoing client support
Certification
- Nurse Manager Certificate Program, Sigma Theta Tau International, 2018
- Community Emergency Response Team (CERT) Certification, 2018
- AHA BLS/First Aid/CPR/AED Certified, 2025
Timeline
Service Coordinator
Presidential Pools, Spas & Patio
10 2021 - Current
Cashier
Safeway
7 2021 - Current
Habilitation Provider
DIRECT CARE PROVIDER, HABILITATION, Arion Care Solutions, LLC
11 2019 - 12 2021
Community Advisor
Hawaii Pacific University
6 2017 - 11 2018
Student Assistant
Hawaii Pacific University
9 2015 - 6 2017
Bachelor Of Science - Nursing
Hawaii Pacific University
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