ALEXANDRA CASTILLO
San Luis
Summary
Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Arizona Department of Economic Security
Somerton, AZ
01.2026 - 05.2026
- Assisted customers with inquiries regarding benefits and services, ensuring accurate information delivery.
- Resolved customer issues efficiently, enhancing overall satisfaction and service experience.
- Documented case details in the system, maintaining thorough records for follow-up actions.
Externship Medical Assistant
Yuma Nephrology
Yuma, Az
08.2025 - 12.2025
- Assisted healthcare providers with patient examinations and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Customer Experience Sales Floor Associate
Beauty Supply Store
Mexico
04.2024 - 01.2025
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
Sales Representative/Call Center Customer Service Representative
ACT
San Luis, AZ
09.2023 - 04.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
San Luis High School
San Luis, AZ05-2020
Associate of Applied Science - Medical Assistant
Arizona Western College
Yuma, AZ12-2025
Skills
- Multitasking & Workflow Efficiency
- Clinical Procedures
- Written and oral communication
- Customer inquiries
- Customer Service & Patient Communication
- Team Collaboration
- Customer service
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), December, 2025
Languages
English
Native or Bilingual
Timeline
Call Center Customer Service Representative
Arizona Department of Economic Security
01.2026 - 05.2026
Externship Medical Assistant
Yuma Nephrology
08.2025 - 12.2025
Customer Experience Sales Floor Associate
Beauty Supply Store
04.2024 - 01.2025
Sales Representative/Call Center Customer Service Representative
ACT
09.2023 - 04.2024
High School Diploma -
San Luis High School
Associate of Applied Science - Medical Assistant
Arizona Western College