Alexandra Palenque
Anthem
Summary
Enthusiastic and adaptable customer service professional with over 3 years of experience in fast-paced retail environments. Skilled in active listening, problem-solving, and delivering personalized service to meet diverse customer needs. Proficient in managing multiple systems, resolving complex inquiries, and building trust-based relationships that drive loyalty.
Holds a B.S. in Hospitality Management and brings a strong foundation in communication and operations leadership. A proactive manager ready to lead merchandise operations with a focus on efficiency, innovation, and continuous improvement. Proven track record of boosting sales performance through strategic planning, effective merchandising, and data-driven decision-making. A dependable team collaborator who thrives in dynamic environments and consistently achieves results through analytical insight and clear communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Merchandise Manager
Safeway
07.2024 - Current
- Drive department sales through effective merchandising, product assortment optimization, and strong floor presentation.
- Deliver exceptional customer service by actively engaging with shoppers and providing personalized product recommendations.
- Work independently to solve problems, manage priorities, and meet tight deadlines in a fast-paced environment.
- Use data and daily reports to identify sales opportunities and enhance department performance.
Person in Charge (PIC)
Safeway
08.2024 - 02.2025
- Oversaw store operations including sales performance, staff management, and departmental coordination.
- Managed inventory, ensured accurate product stocking, and maintained operational readiness.
- Resolved customer issues promptly with professionalism and empathy, fostering a positive shopping experience.
- Applied critical thinking and leadership to handle operational challenges effectively.
Bakery Clerk
Safeway
04.2021 - 08.2021
- Delivered outstanding customer service through friendly, solution-oriented interactions.
- Assisted customers in finding the right products, contributing to consistent daily sales goal achievement.
- Collaborated with team members to optimize department performance and meet shrink, sales, and labor objectives.
Education
Bachelor of Science - Hospitality Management
Grand Canyon University
Phoenix, Arizona04.2025
High School Diploma - undefined
Prima Vera Online High School
Phoenix, ArizonaSkills
- Client relationship management
- Conflict Resolution & Empathy
- Effective communication skills
- Effective task prioritization
- Sales Techniques & Product Knowledge
- Critical Thinking & Problem Solving
- Time and Call Management
- Team Collaboration
Certification
Food Handler's Card
What Sets You Apart
- Proven success in high-volume, customer-facing roles.
- Strong multitasking skills while maintaining attention to detail.
- Reliable and professional communicator with a positive attitude.
- Rapid learner committed to continuous improvement and career growth.
Timeline
Person in Charge (PIC)
Safeway
08.2024 - 02.2025
General Merchandise Manager
Safeway
07.2024 - Current
Bakery Clerk
Safeway
04.2021 - 08.2021
High School Diploma - undefined
Prima Vera Online High School
Bachelor of Science - Hospitality Management
Grand Canyon University