Alexandra Palma
Tucson
Overview
12
12
years of professional experience
Work History
General Manager
LA Fitness
Tucson
07.2012 - 07.2019
- Coached other employees in effective customer service and successful selling techniques.
- Used marketing initiatives to assist Sales Counselors in penetrating new markets and landing customers.
- Gave informative presentations at Health Awareness events to reach new clientele.
- Responded quickly to customer concerns and complaints, typically within 24 hours.
- Maintained Clubs Numbers, to include Calls, Lead Generation, Appointments, Shows (to include Tours, Body Fat testing, pulling X-Factor and Completion of Sale
Business Development Manager
Service Master Clean
Tucson
10.2011 - 05.2012
- Planned and developed strategies to increase sales and territory.
- Continually built new client business within markets by pursuing strategic targets.
- Created effective marketing, sales and other promotional initiatives.
- Contacted potential customers via telephone, email and in-person inquiries.
- Set up promotional activities in accordance with available inventory and staff resources.
- Followed up with existing customers to increase purchases of products and services.
TeleServices Specialist
Televerde
Phoenix
03.2007 - 08.2011
- Developed relationships with new clients and provided individualized customer service to maintain longevity of accounts.
- Collaborated in creation and Development in second language program
- Worked hand-in-hand with multiple Sales Reps simultaneously with lead generation management feedback and follow through
- Specialized in penetrating International Targeted Accounts
- Achieve and exceed Sales Targets
Education
Associate of Applied Science - Computer Technolgy
Rio Salado College
Tempe, AZAssociate of Applied Science - Workforce Development
Rio Salado
Tempe, AZSkills
- Bilingual
- Sales solutions
- Strong lead development skills
- Sales forecasting
- Team leadership
- Employee mentoring
Timeline
General Manager
LA Fitness
07.2012 - 07.2019
Business Development Manager
Service Master Clean
10.2011 - 05.2012
TeleServices Specialist
Televerde
03.2007 - 08.2011
Associate of Applied Science - Computer Technolgy
Rio Salado College
Associate of Applied Science - Workforce Development
Rio Salado