Alexandra Provencio
Tucson
Summary
Dynamic Training Coordinator with proven expertise in coaching, employee engagement, and developing tailored training programs. Committed to fostering a culture of continuous learning and optimizing staff performance through effective mentoring.
Results-driven professional with extensive experience in training and development within the food service industry. Expertise in onboarding new hires and enhancing team performance through effective communication and leadership. Dedicated to promoting employee engagement and continuous improvement.
Innovative training coordinator skilled in developing impactful training programs and enhancing employee engagement. Known for strong leadership and critical thinking abilities, driving initiatives that support professional growth and operational excellence.
Overview
8
8
years of professional experience
Work History
BOH Training Coordinator
Texas Roadhouse Restaurant
Tucson, AZ
12.2021 - Current
- Developed and implemented training programs for new hires to enhance onboarding experience.
- Coordinated scheduling for training sessions, ensuring optimal staff coverage and participation.
- Monitored trainee progress, providing constructive feedback to improve skills and performance.
- Collaborated with management to identify training needs based on operational goals and employee development.
- Evaluated training effectiveness through assessments and surveys, refining content as necessary.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Hourly Kitchen Manager
Texas Roadhouse Restaurant
East Tucson
05.2021 - Current
- Oversaw daily operations to ensure efficient kitchen workflow and high-quality food preparation.
- Trained and mentored kitchen staff, fostering skill development and teamwork.
- Implemented inventory management systems, reducing waste and optimizing supply orders.
- Developed and maintained sanitation protocols, ensuring compliance with health regulations.
- Monitored food presentation standards, enhancing overall guest satisfaction through visual appeal.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Subshop Manager
W&N Enterprise
Silver City, NM
03.2018 - 04.2021
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Developed strategic plans to enhance operational efficiency and meet business objectives.
- Mentored staff, fostering professional development and promoting a culture of continuous improvement.
- Analyzed workflow processes, identifying bottlenecks and implementing effective solutions for optimization.
- Managed budget allocations, optimizing resource utilization for maximum return on investment.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - Criminal Justice
Western New Mexico University
Silver City, NM2020
High School Diploma -
Bagdad High School
Bagdad, AZ05-2016
No Degree - Criminal Justice
Eastern Arizona College
Thatcher, AZ2018
Skills
- Verbal and written communication
- Coaching and mentoring
- Training material updates
- Schedule management
- Learning management systems
- Leadership training
- New hire on-boarding
- Staff development plans
- Feedback analysis
- Employee engagement
- Motivational speaking
- Decision-making
- Relationship building
- Critical thinking
Timeline
BOH Training Coordinator
Texas Roadhouse Restaurant
12.2021 - Current
Hourly Kitchen Manager
Texas Roadhouse Restaurant
05.2021 - Current
Subshop Manager
W&N Enterprise
03.2018 - 04.2021
No Degree - Criminal Justice
Western New Mexico University
High School Diploma -
Bagdad High School
No Degree - Criminal Justice
Eastern Arizona College