Alexandra Tanses
Tempe
Summary
Experienced shift leader, crew trainer, and line cook, with strong leadership, teamwork, and culinary expertise. Proven ability to thrive in fast-paced environments and deliver exceptional customer service.
Overview
5
5
years of professional experience
Work History
Shift Leader
Lancer Hospitality
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shift Leader
Angie’s Lobster
10.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Worked at multiple locations, providing extra help during peak times.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Line Cook
Az Ice
11.2021 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Crew Trainer
McDonald's Restaurant
06.2020 - 08.2021
- Took orders, prepared meals, and collected payment.
- Provided excellent customer service by meeting quality expectations in a timely manner.
- Taught new team members the correct procedures for all areas of operations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2023
Skills
- Role Modeling
- Team Leadership
- Issue Resolution
- Staff Training
- Cash Handling
- Customer Service
Timeline
Shift Leader
Lancer Hospitality
11.2024 - Current
Line Cook
Az Ice
11.2021 - 06.2023
Shift Leader
Angie’s Lobster
10.2021 - 09.2023
Crew Trainer
McDonald's Restaurant
06.2020 - 08.2021
High School Diploma -
Dobson High School
Similar Profiles
Joshua MellickJoshua Mellick
Fast Food Cashier at Lancer HospitalityFast Food Cashier at Lancer Hospitality
Samantha RoyceSamantha Royce
Bartender/ Event Bartender at Lancer HospitalityBartender/ Event Bartender at Lancer Hospitality
Brandon EsquivelBrandon Esquivel
Executive Chef at Lancer HospitalityExecutive Chef at Lancer Hospitality