Customer Service Representative
AT&T
SANTANVALLEY
- Assisted customers with billing inquiries and account issues.
- Provided technical support for mobile devices and services.
- Handled customer complaints and resolved issues promptly.
Alexandra Valdez
SANTANVALLEY
Summary
Customer-focused professional with strong experience in high-volume inbound calls, B2B and internet sales, and client relationship management. Skilled in resolving customer concerns, building trust, and driving retention through clear communication and problem-solving. Proven ability to multitask across phone and computer systems while maintaining accuracy and efficiency in fast-paced environments. Adept at upselling, handling objections, and delivering positive customer experiences that support business goals.
Work History
Sales & Customer Service Representative
AT&T
- Generated revenue through B2B and consumer sales of internet, wireless, and bundled services.
- Consistently met and exceeded sales quotas.
- Upsold and cross-sold services while building strong customer relationships.
Claims Specialist
- Processed high-volume claims with accuracy.
- Communicated with clients and ensured compliance while meeting productivity targets.
Crew Member
Dunkin'
- Delivered fast, friendly service in a high-volume environment and handled transactions accurately.
Education
High School Diploma -
Graduate Solutions Academy
Skills
- B2B Sales & Business Development
- Internet / Digital Sales
- Lead Generation & Prospecting
- Closing Techniques & Deal Conversion
- Upselling & Cross-Selling Strategies
- Customer Retention & Relationship Management
- High-Volume Inbound Calling
- Customer Service & Client Support
- Strong Communication (Verbal & Written)
- Negotiation & Persuasion
- Multitasking in Fast-Paced Environments
- CRM Systems & Data Entry
- Problem-Solving & Conflict Resolution
- Time Management & Organization
- Team Collaboration
Timeline
Sales & Customer Service Representative
AT&T
Claims Specialist
Crew Member
Dunkin'
Customer Service Representative
AT&T
High School Diploma -
Graduate Solutions Academy