Alexandra Villalobos
Phoenix,AZ
Summary
Dynamic manager with a proven track record at Chano's Tire Shop, excelling in relationship building and financial management. Enhanced customer engagement through innovative marketing strategies, driving significant business growth. Adept at mentoring teams and resolving conflicts, fostering a productive work environment while maintaining budget control.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Chano's Tire Shop
01.2019 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Bank of America
01.2013 - 07.2015
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
Education
Certificate - Medical Assistant
Everest College
Peoria, AZ12.2010
High School Diploma -
Career Success High School
Glendale, AZ12.2009
Skills
- Marketing
- Product management
- Policy and procedure development
- Project planning
- Financial management
- Relationship building
- Expense tracking
- Verbal and written communication
- Key performance indicators
- Sales management
- Goal setting
- Budget control
- Work prioritization
- Customer service
- Business planning
- Business administration
- Decision-making
Certification
- CPSP - Certified Professional Sales Person
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Chano's Tire Shop
01.2019 - Current
Customer Service Representative
Bank of America
01.2013 - 07.2015
Certificate - Medical Assistant
Everest College
High School Diploma -
Career Success High School