Alexandria Flores
Phoenix
Summary
Dynamic leader with a proven track record at Epiq Global, adept in conflict resolution and coaching. Excelled in fostering teamwork and enhancing customer loyalty through empathetic service. Skilled in attention to detail and employee training, significantly improving team efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Team Lead
Epiq Global
05.2024 - Current
- Trained new team members by relaying information on company Class Action Cases and requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Epiq Global
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Valor Global
09.2022 - 11.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Home Health Caregiver
Arturo Gonzales
05.2018 - 09.2022
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patient with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patient to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Education
High School Diploma -
Cesar Chavez High School
3921 W Baseline Rd, Laveen Village, AZ 8533905-2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Employee training
Timeline
Team Lead
Epiq Global
05.2024 - Current
Customer Service Representative
Epiq Global
11.2023 - 05.2024
Customer Service Representative
Valor Global
09.2022 - 11.2023
Home Health Caregiver
Arturo Gonzales
05.2018 - 09.2022
High School Diploma -
Cesar Chavez High School
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