Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Alexa Kerry

Phoenix

Summary

Dedicated professional with a strong background in customer service and relationship building. Proficient in cash handling and time management. Eager to leverage skills to enhance member experiences and operational efficiency.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Experience Specialist

Desert Financial Credit Union
Scottsdale
12.2024 - 05.2025

• Interacted and made member connections.

Load/unload CFM machines when they are low on money or need money.

• Cash checks, deposit money, and withdraw money using Keystone.

• Check members in for concerns regarding accounts and online banking.

• Create non-member profiles for relationship specialists (bankers) to open money markets, savings certificates (CDs), auto loans, HELOCs, or personal loan referrals.

• Answer calls from the call center with members' questions regarding a current loan or starting a new loan.

• Count money in the vault, and have control of my own cash drawer, which I balanced throughout the day while receiving checks and bonds that members would cash out or place in their accounts.

Medical Operator

Sonoran Medical Centers
Glendale
02.2024 - 11.2024

• Answer calls regarding patients' concerns.

• Schedule patients for appointments, such as HFU (Hospital Follow-Up), GAP (Annual Pelvic Exam), Well-Women’s/Physical (Male), 15-Minute Sick Visit, and 30-Minute Sick Visit.

• Receive and send hospital records on patients.

• Manage a gynecologists schedule

• Make sure that all labs have been completed for when patients are due to come in for their 1-month, 6-month, or 1-year follow-up regarding thyroid, diabetes, and weight loss.

Customer Experience Representative

Crash Champions
Goodyear
10.2022 - 02.2023

• Answer calls regarding vehicle status, repair.

• Update car rental systems (ARMS/HERTZ ONE).

• Input checks from insurance companies to pay for vehicle repairs.

• Collect deductibles on card readers.

• Check vehicles in and out using an OBD.

Sales and Leasing Consultant

Camelback Toyota
Phoenix
05.2022 - 10.2022

• Sell cars.

• Dial phones, and speak to customers who have inquired about vehicles or came in a couple of days prior about a vehicle in inventory.

• Answer incoming calls regarding vehicles, comments, or concerns.

Education

Emergency Medical Technician

Unitek EMT
Tempe, AZ
11-2025

High School Diploma -

Paradise Valley High School
Phoenix
05-2019

Skills

  • Patient scheduling
  • Customer service
  • Communication skills
  • Cash handling
  • Medical record management
  • Relationship building
  • Computer proficiency
  • Data entry
  • Time management
  • Goal setting

Languages

English
Native/ Bilingual

Certification

National Emergency Medical Technician Certification-NREMT, 2025

References

References available upon request.

Timeline

Experience Specialist

Desert Financial Credit Union
12.2024 - 05.2025

Medical Operator

Sonoran Medical Centers
02.2024 - 11.2024

Customer Experience Representative

Crash Champions
10.2022 - 02.2023

Sales and Leasing Consultant

Camelback Toyota
05.2022 - 10.2022

Emergency Medical Technician

Unitek EMT

High School Diploma -

Paradise Valley High School
Alexa Kerry