Summary
Overview
Work History
Education
Skills
Customer service reviews!
Accomplishments
Certification
References
Timeline
Generic

Alexia Chavez

Avondale

Summary

Community resource specialist with expertise in building relationships and providing support to diverse populations. Proven track record in resolving complex issues and enhancing customer relationships, leading to improved client outcomes. Experienced in coordinating community events and managing outreach programs, contributing to effective service delivery. Committed to innovative problem-solving and continuous improvement in community support initiatives. Compassionate Child Care Center Teacher known for high productivity and efficient task completion. Specialize in curriculum development, classroom management, and developmental assessments. Excel in communication, empathy, and patience, ensuring positive learning environments and fostering emotional growth among children.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Service Representative

ACRO Constructors
Phoenix
08.2022 - Current
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Maintained accurate records and documented client data in company databases.
  • Prepared reports summarizing program data, outcomes, successes, challenges.
  • Collected and entered statistical data into databases.
  • Researched best practices for providing effective community-based services.
  • Maintained up-to-date and accurate program files and records.
  • Provided crisis intervention when necessary and referred clients to additional resources as needed.
  • Identified areas needing improvement in community.
  • Promoted community resources through printed marketing materials, email newsletters, and social media websites.
  • Attended regular meetings with representatives from other organizations to coordinate resources for the community.
  • Conducted assessments and developed appropriate treatment plans, focusing on each individual's needs.
  • Advised staff on strategies for working effectively with individuals from diverse backgrounds.
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Participated in health fairs and community events to explain organization's services and mission.
  • Provided support to community members in need of assistance.
  • Collaborated with community leaders, organizations and public agencies to promote community service programs.
  • Maintained confidential files for each participant according to agency policy.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Created informational materials about available services for distribution at events and within the community.
  • Developed relationships with local businesses, schools, and government agencies to promote awareness of events, programs, and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Childcare Lead Teacher

Joanna Montoya
Phoenix
07.2017 - 03.2025
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Reported any concerns regarding a child's safety or well-being to the supervisor immediately.
  • Monitored student progress to ensure cooperation and growth.
  • Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
  • Developed lesson plans that were age appropriate and met the needs of each individual child.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Criminology

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Some College (No Degree) - Early Childhood Care and Education

Maricopa Community Colleges, Rio Salado Community College
Phoenix, AZ

Skills

  • Database management
  • Data analysis
  • Customer service
  • Data entry proficiency
  • Conflict resolution
  • Reliability
  • Adaptability and flexibility
  • Problem-solving abilities
  • Team building

Customer service reviews!

  • "I would like to take a moment to commend Alexia for her outstanding assistance during my recent situation. She has been tremendously helpful, demonstrating exceptional customer service skills that are truly rare to find. I was feeling stressed about my documents and needed further clarification, but Alexia went above and beyond to address my concerns. She kept me in constant communication throughout the process, ensuring everything was handled swiftly. Thanks to her support, I now feel confident reaching out to customer service for Maricopa. Thank you, Alexia, for making this experience a positive one"
  • "Alexia Chavez was so professional and so helpful. She understood and empathized with the situation I was going through and went above and beyond to help me find a resolution to my problem. I spoke to two other representatives before her and they weren't any help. Your company needs more Alexia's I truly thank her and appreciate all her help. Alexia I hope you read this THANK YOU THANK YOU THANK YOU!!!!"
  • "Alexia was exceptionally helpful. I was very stressed out and worried, but Alexia was very calm and knew the answers to my questions, which made me feel more comfortable. She was not at all judgmental of my situation :) I have never been to a clinic and i was intimidated but she did a good job of walking me through the process and what the clinic would look like. I was able to take care of my situation fairly quickly, given the resources provided by Alexia. That really put my mind at ease! Thank you !"
  • "Alexia Chavez (at the call center) did an exceptional job with listening to my concerns. She's kind, professional, and hard working. The county is very fortunate to have her on the staff."
  • "Alexia was prompt, efficient, warm and great communication! Thank you so much!"

Accomplishments

  • Achievement Award Winner: Conversations with Our Community
  • TAPI (The Arizona Partnership for Immunization) Big Shot & Brightest Star Award
  • Employee of the month Award

Certification

Maricopa County Certificate issued on 6/22/23: POL401HC-HIPAA Confidentiality Privacy 1.

References

References available upon request.

Timeline

Community Service Representative

ACRO Constructors
08.2022 - Current

Childcare Lead Teacher

Joanna Montoya
07.2017 - 03.2025

Some College (No Degree) - Criminology

Maricopa Community Colleges, Phoenix College

Some College (No Degree) - Early Childhood Care and Education

Maricopa Community Colleges, Rio Salado Community College
Alexia Chavez