Alexis Gallegos
Phoenix
Summary
Skilled in communication, have the ability to listen actively and to utilize a problem-solving approach when discussing a peer's issue Compassionate and dedicated personal support worker with experience providing exceptional care to my peer's issues, I want to be able to share my story and use it to better assist our patients and their needs. Helping others gives me joy and satisfaction and a sense of purpose. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
All Valley Home Health Care
Phoenix, Az
03.2025 - Current
- Assisted with daily living activities and personal hygiene needs.
- Monitored and recorded vital signs for patient health assessments.
- Communicated patient needs effectively to nursing staff and families.
- Maintained a clean and safe environment for all residents.
- Supported mobility by assisting patients with walking and transfers.
- Documented patient care activities accurately in electronic health records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Customer Service Representative
Lazy Boy
Phoenix
03.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service protocols and company standards.
Customer Care Service Representative
Aspen Dental
Phoenix
02.2022 - 04.2023
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Care Service Representative
CVS Healthcare
01.2014 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the customer relationship management system.
- Assisted customers with billing inquiries or payment issues on time sensitive basis.
- Performed follow-up calls to confirm resolution of customer issues or concerns.
- Received incoming calls from potential new customers interested in services provided by the company.
Education
College Degree - Medical Assistant
Sanford-Brown Institute
Phoenix, AZ02-2011
General Education -
Peoria Accelerated High School
Phoenix, AZ05.2008
Skills
- Typing
- Medical Scheduling
- Customer service
- Individual / Group Counseling
- Front Desk
- Communication skills
- Crisis Intervention
- Medical Terminology
- Suicide intervention skills training
- Phone etiquette
- Addiction Counseling
- Vital sign monitoring
- Patient care documentation
- Daily living assistance
- Attention to detail
- Health monitoring
- Lifting and transferring
- Wound care
- Dressing assistance
- Toileting assistance
- Bathing assistance
- Patient care
- Flexibility and adaptability
Certification
- CCMA Certification, Present
- CPR Certification, 02/01/25, Present
- ASIST, 02/01/24, Present
- Certified Recovery Specialist, 02/01/25, 02/01/27
- Bloodborne and Pathogen Training, 02/01/23, 02/01/24
- CNA Certified
Timeline
CNA
All Valley Home Health Care
03.2025 - Current
Customer Service Representative
Lazy Boy
03.2023 - 03.2025
Customer Care Service Representative
Aspen Dental
02.2022 - 04.2023
Customer Care Service Representative
CVS Healthcare
01.2014 - 03.2022
College Degree - Medical Assistant
Sanford-Brown Institute
General Education -
Peoria Accelerated High School
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