Alexis Gordon
Scottsdale
Summary
Dynamic, client-focused professional with over 10 years of experience in customer service, sales, and team leadership. Proven ability to cultivate strong client relationships and drive revenue growth through strategic upselling and innovative marketing initiatives. Expertise in managing operations with precision and collaborating cross-functionally to deliver exceptional customer experiences. Committed to fostering a positive team environment that enhances productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Representative
Breakthru Beverage Group (BBG)
01.2022 - Current
- Manage and grow a portfolio of 80+ on-premise accounts across Phoenix, including bars, restaurants, and event venues.
- Develop and present customized proposals and sales strategies that align with client goals and market trends, consistently achieving or exceeding sales targets.
- Drive revenue growth by securing brand placements, negotiating allocations, and executing promotional events for premium brands
- Collaborate cross-functionally with marketing, operations, and delivery teams to ensure seamless order fulfillment, product launches, and on-brand activations..
- Conduct needs assessments and consultative selling to match client requirements with innovative, cost-effective solutions.
Bartender / Shift Manager
RockBar
11.2021 - Current
- Oversaw daily operations, supervising staff and ensuring smooth service in the General Manager’s absence.
- Cultivated strong client relationships, driving repeat business and referrals through exceptional service and upselling strategies.
- Managed financial operations, including cash handling, nightly deposits, and inventory control.
- Consistently increased check averages by recommending premium products and featured items.
Medical Aesthetician
LaserDerm
08.2018 - 11.2021
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Drove retail sales growth by 25% through marketing campaigns, seasonal promotions, and cross-selling treatments.
- Achieved and exceeded monthly sales targets while maintaining high client satisfaction and retention.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
Bartender / Key Holder
Chambers 19 Bistro & Bar
11.2016 - 11.2021
- Built strong customer relationships by delivering personalized service, resulting in repeat business and high guest satisfaction.
- Increased average check totals by 20% through strategic upselling of premium liquor, wine, and food pairings.
- Led nightly operations as Key Holder, including cash management, closing procedures, and inventory control to ensure accuracy and accountability.
- Collaborated with management to implement promotions and special events, boosting overall revenue and guest engagement.
- Trained and mentored new team members on upselling strategies, service standards, and operational procedures.
Education
Business Management
Community College of Philadelphia
Philadelphia, PA01.2020
Licensed Esthetician - undefined
The Beauty Institute
Ambler, PA01.2018
Skills
- Client Relationship Building & Account Management
- Sales Strategy & Revenue Growth
- Contract Negotiation & Proposals
- Event & Experience Sales Support
- Leadership & Team Supervision
- Marketing Campaign Development
- Cross-Department Collaboration
- Strong Communication & Presentation
Timeline
Sales Representative
Breakthru Beverage Group (BBG)
01.2022 - Current
Bartender / Shift Manager
RockBar
11.2021 - Current
Medical Aesthetician
LaserDerm
08.2018 - 11.2021
Bartender / Key Holder
Chambers 19 Bistro & Bar
11.2016 - 11.2021
Licensed Esthetician - undefined
The Beauty Institute
Business Management
Community College of Philadelphia
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