Alexis Hernandez-Molina
Phoenix
Summary
Experienced with office management and administrative tasks, ensuring smooth daily operations and effective communication. Utilizes organizational skills and attention to detail to maintain accurate records and support office functions. Knowledge of office software and procedures, contributing to well-structured and efficient workplace.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Office Technician/Behavioral Support Specialist
Washington Elementary School District #6
Phoenix, AZ
09.2025 - Current
- Managed office supplies inventory, ensuring availability and reducing costs through efficient procurement processes.
- Streamlined data entry procedures, enhancing accuracy and reducing processing time for administrative tasks.
- Developed individualized behavioral intervention plans to support clients' emotional and social growth.
- Provided crisis intervention and de-escalation techniques during challenging behavioral situations.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
Patient Resource Tech
St. Joseph's Hospital and Medical Center
Phoenix, AZ
06.2024 - 05.2025
- Collaborated with healthcare team to implement care plans, improving overall patient outcomes.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Streamlined front desk operations, improving patient flow and reducing wait times significantly.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported patient mobility by safely transporting individuals within the department as needed.
- Assisted nursing staff with patient care tasks and documentation in fast-paced emergency department.
Quality Assurance Specialist
Spectrum Medical Care Center
Phoenix, AZ
09.2019 - 09.2023
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Consulted with management and personnel to educate on QA standards.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Secured positive customer experiences while executing effective quality assurance practices.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Education
Associate of Science - Business Accountancy
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZHigh School Diploma -
Fairfax High School
Laveen, AZ05-2019
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- Document management
- Report preparation
- Basic accounting
- Administrative assistance
- Customer service
- Attention to detail
- Professionalism
- Time management abilities
Certification
- CPR Certification
- BLS Certification
- Paraprofessional Certification
- First Aid Certification
Languages
English
Timeline
Front Office Technician/Behavioral Support Specialist
Washington Elementary School District #6
09.2025 - Current
Patient Resource Tech
St. Joseph's Hospital and Medical Center
06.2024 - 05.2025
Quality Assurance Specialist
Spectrum Medical Care Center
09.2019 - 09.2023
Associate of Science - Business Accountancy
Maricopa Community Colleges, South Mountain Community College
High School Diploma -
Fairfax High School