Alexis Hypolite

As a Front Desk Representative at HGV i ensure all guests are satisfied throughout their entire stay. I also:

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Transcribed phone messages and relayed to appropriate personnel.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Entered and updated sensitive customer information during check-ins and room changes.

I worked for Starbucks for 4+ years. I was a barista for 2.5 years and was a Shift for the rest of my career there. As a barista and shift lead I did a lot of customer connecting and building relationships with my customers and other baristas around me. As a shift lead I also:

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Regulated pricing, inventory count and supply during shift hours.