ALEXIS JO TREMMEL
Tempe
Summary
To obtain a challenging and rewarding position that leverages my skills and experience and one that allows for continued growth and development. I am an enthusiastic and spirited customer service specialist with a flair for making someone's day while working to ensure needs are not only met, but exceeded. I have managerial experience and am eager to learn, grow and contribute to your organization. I am excited to help your business thrive!
I am an energetic customer service specialist with 4+ years of experience delivering white glove customer service on behalf of businesses that I represented. Duties included creating a welcoming and inviting atmosphere, assisting with managerial duties, maintaining a positive and enthusiastic attitude, leading by example, delivering on execution goals (decreasing wait times and improving operational efficiencies). Am also proficient at performing opening and closing duties as well as inventories, cash wrap, scheduling, food prep, and more.
Overview
2025
2025
years of professional experience
Work History
Girls Scouts of America
- Completed program
Server
Darden
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant
Morgan and Trust Realty
06.2024 - 08.2024
- I conducted open houses for realtors
- I shadowed Marty Morgan with house closings, walk throughs, and appointments
- I helped keep up rental maintenance, which included lawn mowing and yard maintenance for 7 properties managed by Morgan and Trust
Assistant Manager
Pop Culture
07.2021 - 08.2024
- Performed opening and closing duties including reconciling cash wraps and prep for daily operations including staff scheduling and work area preparation
- Performed food prep and associated inventory to ensure proper allocations for daily traffic
- Stocked and organized shelves and placed food orders as needed
- Provided top tier customer service to ensure repeat business and an overall positive experience
Assistant Coach
Irondale High School
01.2021 - 06.2024
- Helped coach and mentor 6th grade girls Lacrosse and Basketball teams
- Drawing on my leadership and playing experience as a former youth athlete, I was able to ensure a positive and welcoming environment
- As a peer, my goal is to instill a welcoming and familiar environment that the girls can't get from an adult coach, to help situate them for long term success beyond sports
Host
Big Louie's Bar & Grill
01.2021 - 01.2022
- Responsible for ensuring a warm and inviting atmosphere by working to reduce wait times to mitigate frustration, providing an engaging experience by maintaining a friendly and inviting attitude
- Additional responsibilities included fielding all inbound phone calls and take out orders, sanitizing tables and work areas, and ensuring tables were re-stocked immediately after being vacated
MN State Fair - Vescio's food service
01.2017 - 01.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School -
Irondale High School
St Paul, MNSkills
- Proactive engagement
- Interpersonal communications
- Critical thinking
- Problem solving
- Empathy
- Patience
- Persuasion
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Server
Darden
10.2024 - Current
Assistant
Morgan and Trust Realty
06.2024 - 08.2024
Assistant Manager
Pop Culture
07.2021 - 08.2024
Assistant Coach
Irondale High School
01.2021 - 06.2024
Host
Big Louie's Bar & Grill
01.2021 - 01.2022
MN State Fair - Vescio's food service
01.2017 - 01.2018
Girls Scouts of America
High School -
Irondale High School
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