Alexis Juarez
Mesa
Summary
Dynamic and detail-oriented professional with experience at Walgreens as a Pharmacy Technician Trainee, adept at resolving complaints and ensuring compliance with HIPAA regulations. Proven ability to enhance customer service and accuracy in medication dispensing, leveraging pharmacy software proficiency and strong problem-solving skills to improve patient care and satisfaction.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens
06.2023 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with healthcare professionals to clarify prescription orders, ensuring accuracy in medication dispensing.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Resolved third-party billing, computer system and customer service issues.
Sales Associate
Macys Department Store
03.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Garfield High School
Los Angeles05-2013
Skills
- Resolving complaints
- Problem-solving skills
- Pharmacy software proficiency
- Customer service
- Attention to detail
- Prioritization and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Hiking
- Gym Workouts
- Playing Sports
- Running
- Reading
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Pharmacy Technician Trainee
Walgreens
06.2023 - Current
Sales Associate
Macys Department Store
03.2021 - 04.2023
High School Diploma -
Garfield High School