ALEXIS LOPEZ

Highly effective KYC Operations Analyst with over 6 years of experience in regulatory compliance and operational efficiency within high-volume financial environments. Skilled in conducting KYC due diligence and AML/CDD/EDD reviews for individuals and entities. Known for delivering timely, accurate guidance and resolving complex business inquiries across diverse teams and locations.

• Maintained top-performing Quality Assurance results across call monitoring and back-office processes, demonstrating strong attention to detail, accuracy, and accountability in fast-paced environments.
• Served as a key coordination point between Compliance, Risk, Operations, and front-office partners to resolve onboarding deficiencies and documentation gaps.
• Owned case progression, managing multiple onboarding workflows while prioritizing urgent or high-risk matters to meet deadlines.
• Acted as a Subject Matter Expert (SME), providing guidance on policy interpretation and onboarding requirements across teams.
• Collected, validated, and analyzed CDD and EDD documentation, ensuring accuracy, completeness, and audit-ready records.
• Supported issue remediation by identifying control gaps, developing corrective action plans, and collaborating with compliance/audit partners for validation.
• Analyzed KYC data to ensure compliance with regulatory requirements and internal policies.
• Developed process documentation to enhance operational efficiency and knowledge transfer across teams.

Fraud and Claims Operations Specialist with expertise in investigating high-risk transactions, preparing SARs, and resolving client issues in compliance with regulatory standards. Skilled in case analysis, cross-functional collaboration, and maintaining accuracy under pressure.

• Owned case progression, managing multiple onboarding workflows while prioritizing urgent or high-risk matters to meet deadlines.
• Prepared and submitted Suspicious Activity Reports within regulatory timelines.
• Partnered with Legal, Risk, and Operations teams to resolve complex cases and mitigate financial and regulatory risk.
• Utilized advanced claims management systems to track progress and ensure compliance.
• Analyzed claims data to identify trends and enhance operational efficiency.
• Managed complex claims processing to ensure timely resolution and customer satisfaction.
• Collaborated with cross-functional teams to improve claims workflows and enhance efficiency.