Alexis Medina
Phoenix,Arizona
Summary
A young and hard working person with the ability to adapt to new environments. As a person who has worked in providing customer service for the past 3-4 years, I have learned to demonstrate strong communication and teamwork skills. Eager to assure the best service possible I learned to have patience and be able to have a clear mind and stay calm under high pressure. Developing high communication and interpersonal skills have been an effective factor in customer service. My priority is to make sure the customer feels heard and comfortable. Seeking to transition into new field, leveraging these transferable skills to deliver exceptional service and results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barber
UpperCuts Barbershop
10.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Server
Denny's
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Barber
The K Barbershop
06.2024 - 10.2025
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
- Adapted quickly to new hair care trends, keeping shop's services relevant and in demand.
Education
High School Diploma -
Westview Highschool
Avondale, AZ05.2023
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
Certification
- Licensed barber
Languages
Spanish
Native or Bilingual
Timeline
Barber
UpperCuts Barbershop
10.2024 - Current
Barber
The K Barbershop
06.2024 - 10.2025
Server
Denny's
06.2022 - Current
High School Diploma -
Westview Highschool
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