Alexis Mitchell
Maricopa
Summary
Detail-oriented HR Leave of Absence Intake Specialist with over 4 years of experience in employment support, case intake, claims processing, and administrative coordination. Expertise in FMLA, ADA, disability claims, benefits verification, HR compliance, and leave administration provides comprehensive support to employees and management. A strong background in customer service, data management, and employee relations. Demonstrates a proven ability to handle high-volume caseloads, resolve escalations efficiently, and uphold confidentially standards. Proficient in HRIS systems, Microsoft Suite, and various database tools ensuring accurate documentation and streamlined processes for optimal operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Technical Support
AT&T
Phoenix, AZ
04.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Behavioral Health Technician
Autism Learning Partners
Raleigh, NC
11.2024 - 03.2025
- Assisted in implementing individualized treatment plans for clients with autism spectrum disorders.
- Monitored client behavior and progress, documenting observations accurately and regularly.
- Engaged clients in therapeutic activities to promote social skills and emotional regulation.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
Concept Attendant
Roast Coffee
Atlanta, GA
08.2024 - 12.2024
- Prepared and served a variety of coffee beverages efficiently.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Provided exceptional customer service, enhancing overall guest experience.
Executive Assistant
Heritage Hospice
Marietta, GA
07.2023 - 08.2024
- Managed executive calendars, scheduling appointments and coordinating travel arrangements efficiently.
- Prepared meeting agendas and minutes, ensuring accurate documentation and follow-up on action items.
- Organized company events and conferences, facilitating logistics and communication with vendors and participants.
- Developed streamlined filing systems for documents, enhancing accessibility and organization of information.
Customer Care Expert
Dansons
Scottsdale, AZ
02.2023 - 07.2023
- Handled over 200 daily calls, effectively resolving customer inquiries and fostering long-term loyalty.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Trained new team members on system usage and effective customer engagement techniques.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Customer Service Representative
Consumer Cellular
Remote Tempe, AZ
07.2022 - 05.2023
- Resolved customer inquiries efficiently using multiple communication channels, enhancing overall satisfaction.
- Processed billing issues and account adjustments, ensuring accuracy and timely resolutions.
- Educated customers on product features and services, driving informed purchasing decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Reimbursement Specialist
CareMetx
Remote
05.2021 - 04.2022
- Processed reimbursement claims efficiently, ensuring accurate submissions to payers.
- Reviewed patient information and insurance details for compliance with policy requirements.
- Collaborated with healthcare providers to resolve discrepancies in claims processing.
- Utilized electronic health record systems to maintain up-to-date patient data and documentation.
Education
Information Technology
Atlanta Technical College
Atlanta, GA05-2019
Psychology
Cumberland County College
Vineland, NJ05-2013
GED -
Vineland High School
Vineland, NJ11-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
Certification
- First Aid & CPR Certified
- HR Case Management & Employee Support Training (in progress/ recommended for LOA roles
Timeline
Business Technical Support
AT&T
04.2025 - 12.2025
Behavioral Health Technician
Autism Learning Partners
11.2024 - 03.2025
Concept Attendant
Roast Coffee
08.2024 - 12.2024
Executive Assistant
Heritage Hospice
07.2023 - 08.2024
Customer Care Expert
Dansons
02.2023 - 07.2023
Customer Service Representative
Consumer Cellular
07.2022 - 05.2023
Reimbursement Specialist
CareMetx
05.2021 - 04.2022
Information Technology
Atlanta Technical College
Psychology
Cumberland County College
GED -
Vineland High School