Alexis Marshall
Litchfield Park,AZ
Summary
Highly-skilled individual enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills. Sales professional adept at tracking and following up on leads, managing accounts and building long-term relationships with customers. Patient and empathetic with extensive background in conflict resolution sales and customer care.
Overview
14
14
years of professional experience
Work History
Account Executive
SitesUSA
Chandler, AZ
03.2022 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed 200+ accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted training sessions for developers and commercial real estate investors on software applications to enhance business operations and improve efficiency.
- Collaborated with IT staff to stay up-to-date on system updates, incorporating changes into relevant training content.
- Managed accounts receivable by processing payments and proactively communicating with clients regarding overdue accounts.
Inside Sales Representative
Waste Management
Phoenix, AZ
04.2019 - 03.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Established fair pricing structures and finalized contracts to complete service agreements with current customers
- Maintained up-to-date knowledge of all available products
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Surpassed sales targets by 90%
- Answered customers' questions regarding products, prices and availability
- Developed and deepened customer relationships to drive revenue growth
Account Executive
Plan B Facility Services
Peoria, Arizona
08.2018 - 04.2019
- Created and executed account strategies to present services to key decision makers
- Created account process manuals for facilities management accounts
- Managed over 45 customer calls regarding account questions and issues
- Served as liaison between clients and account executives and resolved issues quickly and effectively
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing
- Maximized revenue by servicing accounts and proposing new products and services to established customers
- Built and strengthened relationships with new and existing accounts to drive revenue growth
Customer Service Representative
Liberty Mutual Insurance
Phoenix, United States, Arizona
09.2015 - 08.2018
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
- Determined financial needs by assessing existing coverage and aligning new products and services with long term goals
- Maintained high standards of customer service by building relationships with over 70 clients per day
- Displayed consistent positive attitude towards customers, peers and other personnel
- Resourcefully responded to customer requests for products, services and information
- Answered average company quota of calls per day, addressing customer inquiries, solving problems and providing new product information
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Daily operations for billing department handling client billing
Teller
JPMorgan Chase
Surprise, United States, Arizona
08.2014 - 09.2015
- Engaging clients by welcoming them with a warm friendly smile, pleasant demeanor, using client's name, whenever possible, and thanking them for doing business with Chase
- Having tremendous passion for helping customers and making clients feel appreciated
- Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
- Listen carefully to client's and be willing to assist with any questions or issues the client has
- Show initiative and proactively prevent problems for clients
- Exhibits strong customer service skills, establishing products and services while proactively educating clients on utilizing available access channels
Store Front Lead/Service Prep
WHITE EYES
Glendale, United States, Arizona
10.2010 - 08.2014
- Assist and mentor workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Initiate and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Perform food preparation and serving duties, such as estimate and prepare needed savory menu items for the day
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ2013
Skills
- Trained in Integrity Selling
- Cross-functional collaboration
- Self-directed
- Interpersonal communication
- Quick learner
- Goal-oriented
- Excellent work ethic
- Multi-tasking strength
- Goals and performance
- Quality assurance and control
- Marketing initiatives
- Insurance sales expertise
- Relationship building and management
- Time management
- Pipeline Management
- CRM software expertise
Timeline
Account Executive
SitesUSA
03.2022 - 09.2024
Inside Sales Representative
Waste Management
04.2019 - 03.2022
Account Executive
Plan B Facility Services
08.2018 - 04.2019
Customer Service Representative
Liberty Mutual Insurance
09.2015 - 08.2018
Teller
JPMorgan Chase
08.2014 - 09.2015
Store Front Lead/Service Prep
WHITE EYES
10.2010 - 08.2014
High School Diploma -
Willow Canyon High School