Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Marshall

Litchfield Park,AZ

Summary

Highly-skilled individual enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills. Sales professional adept at tracking and following up on leads, managing accounts and building long-term relationships with customers. Patient and empathetic with extensive background in conflict resolution sales and customer care.

Overview

14
14
years of professional experience

Work History

Account Executive

SitesUSA
03.2022 - 09.2024
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed 200+ accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Conducted training sessions for developers and commercial real estate investors on software applications to enhance business operations and improve efficiency.
  • Collaborated with IT staff to stay up-to-date on system updates, incorporating changes into relevant training content.
  • Managed accounts receivable by processing payments and proactively communicating with clients regarding overdue accounts.

Inside Sales Representative

Waste Management
04.2019 - 03.2022
    • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
    • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
    • Established fair pricing structures and finalized contracts to complete service agreements with current customers
    • Maintained up-to-date knowledge of all available products
    • Determined needs, delivered solutions and overcame objections through consultative selling skills
    • Surpassed sales targets by 90%
    • Answered customers' questions regarding products, prices and availability
    • Developed and deepened customer relationships to drive revenue growth

Account Executive

Plan B Facility Services
08.2018 - 04.2019
  • Created and executed account strategies to present services to key decision makers
  • Created account process manuals for facilities management accounts
  • Managed over 45 customer calls regarding account questions and issues
  • Served as liaison between clients and account executives and resolved issues quickly and effectively
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing
  • Maximized revenue by servicing accounts and proposing new products and services to established customers
  • Built and strengthened relationships with new and existing accounts to drive revenue growth

Customer Service Representative

Liberty Mutual Insurance
09.2015 - 08.2018
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
  • Determined financial needs by assessing existing coverage and aligning new products and services with long term goals
  • Maintained high standards of customer service by building relationships with over 70 clients per day
  • Displayed consistent positive attitude towards customers, peers and other personnel
  • Resourcefully responded to customer requests for products, services and information
  • Answered average company quota of calls per day, addressing customer inquiries, solving problems and providing new product information
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Daily operations for billing department handling client billing

Teller

JPMorgan Chase
08.2014 - 09.2015
  • Engaging clients by welcoming them with a warm friendly smile, pleasant demeanor, using client's name, whenever possible, and thanking them for doing business with Chase
  • Having tremendous passion for helping customers and making clients feel appreciated
  • Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
  • Listen carefully to client's and be willing to assist with any questions or issues the client has
  • Show initiative and proactively prevent problems for clients
  • Exhibits strong customer service skills, establishing products and services while proactively educating clients on utilizing available access channels

Store Front Lead/Service Prep

WHITE EYES
10.2010 - 08.2014
  • Assist and mentor workers in food preparation, and in service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day or shift
  • Initiate and participate in kitchen and dining area cleaning activities
  • Resolve customer complaints regarding food service
  • Perform food preparation and serving duties, such as estimate and prepare needed savory menu items for the day
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency

Education

High School Diploma -

Willow Canyon High School
Surprise, AZ
2013

Skills

  • Trained in Integrity Selling
  • Cross-functional collaboration
  • Self-directed
  • Interpersonal communication
  • Quick learner
  • Goal-oriented
  • Excellent work ethic
  • Multi-tasking strength
  • Goals and performance
  • Quality assurance and control
  • Marketing initiatives
  • Insurance sales expertise
  • Relationship building and management
  • Time management
  • Pipeline Management
  • CRM software expertise

Timeline

Account Executive

SitesUSA
03.2022 - 09.2024

Inside Sales Representative

Waste Management
04.2019 - 03.2022

Account Executive

Plan B Facility Services
08.2018 - 04.2019

Customer Service Representative

Liberty Mutual Insurance
09.2015 - 08.2018

Teller

JPMorgan Chase
08.2014 - 09.2015

Store Front Lead/Service Prep

WHITE EYES
10.2010 - 08.2014

High School Diploma -

Willow Canyon High School

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Alexis Marshall