ALEXIS RUVALCABA
Summary
Detail-oriented administration assistant with experience in customer service, data entry, fast-paced environments, and office management.
Overview
4
4
years of professional experience
Work History
Probation Administration Assistant
Judicial Branch of Arizona, Maricopa County
Phoenix, AZ
06.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increase customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Execute record filing system to improve document organization and management.
- Conduct research on court cases and review case status reports.
- Provide departmental support by processing paperwork and disseminating information.
Crew Member & Certified Trainer
Raising Cane's
Phoenix, AZ
10.2020 - 06.2023
- Performed personnel activities such as supervising and training new employees regarding company policies and procedures to ensure quality customer service
- Organized and store ingredients according to schematics and expiration dates
- Communicated with customers regarding orders, comments, questions and complaints
- Addressed customer complaints by remaking orders and administering refunds if necessary
- Placed orders into POS systems and handled cash and credit transactions
- Memorized food recipes to prepare orders with speed and accuracy
- Notified kitchen personnel of shortages and special orders
- Performed cleaning duties such as sweeping, mopping, washing dishes, and keeping equipment and facilities sanitary
Education
High School Diploma -
The Academies At South Mountain
Phoenix, AZ05.2022
Skills
- Bilingual
- Employee Training and Role Modeling
- Dependable & Cooperative
- Clear Communication
- Time Management
- Willingness to Learn
- Office administration
- Telephone reception
Timeline
Probation Administration Assistant
Judicial Branch of Arizona, Maricopa County
06.2023 - Current
Crew Member & Certified Trainer
Raising Cane's
10.2020 - 06.2023
High School Diploma -
The Academies At South Mountain
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