Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

Alexis Smith

Phoenix

Summary

Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced with addressing and resolving customer inquiries and complaints. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high client satisfaction and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insurance Customer Advocate

Florida Peninsula
09.2024 - 04.2025
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.

Desk Examiner

Texas Windstorm Insurance
06.2024 - 12.2024
  • Conducted regular audits of closed claims files to ensure accuracy, completeness, and adherence to established procedures.
  • Maintained positive relationships with agents, brokers, and insureds through professional and empathetic communication during claim processes.
  • Educated policyholders on their coverages to facilitate accurate understanding of their benefits and responsibilities throughout claims processes.
  • Negotiated fair settlements with insureds by effectively communicating findings from desk examinations of property damage claims.
  • Provided excellent customer service to both internal and external customers, fostering a positive image for the company in all interactions.

Customer Advocate

Peckham
12.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Total Loss Desk Adjuster

State Farm
04.2021 - 12.2023
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
  • Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
  • Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
  • Used prescribed guidelines or policies in analyzing situations.
  • Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.

Property Desk Adjuster

Tower Hill
05.2021 - 11.2022
  • Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
  • Assisted in training new adjusters on company procedures, sharing best practices for efficient claims management.
  • Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
  • Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
  • Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.

Inside Sales Development

Republic Services
02.2020 - 11.2021
  • Provides vertical, geographical, product or team sales support to new or existing Republic Services customers. Initiate outgoing customer calls, emails with prospective clients. Performs research into prospect accounts. Utilizes the Company’s Salesforce CRM tool to accurately track leads, opportunities, customers records, track prospects, and identify decisions. Works with Field Sales Representatives to provide effective sales coverage and existing businesses.

Consultant

Republic Services
10.2016 - 02.2020
  • Build customer and brand loyalty by addressing inquiries and handling the customer's needs with a high level of respect and professionalism. Create customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process. Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close. Provides sales support to existing customers wanting to make changes to their accounts. Performs sales retention by using sales tactics.

Claims Examiner

State Farm Insurance
09.2013 - 10.2016
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.

Education

Chandler Community College
Chandler, AZ
05.2025

Skills

  • Good time management skills to ensure assigned responsibilities are completed in an efficient manner
  • Good communication skills; Is able to effectively communicate to all levels of management and customers
  • Excellent service orientation; actively looks for ways to help people
  • Computer Proficiency
  • Customer Focus, Organization, Informing Others, Handles Pressure
  • Insurance Policy Knowledge
  • Inbound/Outbound Sales Call Center Support, Data
  • Upselling strategies
  • Customer services
  • Data entry skills
  • Data entry

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • CPR/FIRST AID & AED
  • ALL LINES ADJUSTER
  • STATE FARM AUTO
  • PROPERTY

LANGUAGES

English

Timeline

Insurance Customer Advocate

Florida Peninsula
09.2024 - 04.2025

Desk Examiner

Texas Windstorm Insurance
06.2024 - 12.2024

Customer Advocate

Peckham
12.2023 - 06.2024

Property Desk Adjuster

Tower Hill
05.2021 - 11.2022

Total Loss Desk Adjuster

State Farm
04.2021 - 12.2023

Inside Sales Development

Republic Services
02.2020 - 11.2021

Consultant

Republic Services
10.2016 - 02.2020

Claims Examiner

State Farm Insurance
09.2013 - 10.2016

Chandler Community College

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Alexis Smith