Alexis Valencia
Litchfield Park,AZ
Summary
Experienced leader in customer service, adept at implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Skilled at managing stressful situations and multiple priorities with a positive attitude. Passionate about providing high-quality service to clients with special needs. Strong problem-solving abilities, excellent communication skills, and willingness to learn. Motivated to achieve positive results and contribute to team success. Effective in helping students develop literacy, numeracy, social and learning skills.
Overview
6
6
years of professional experience
Work History
Office Administrator
Catalyst Church
01.2025 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Teacher- PreK
Catalyst Church
08.2023 - 12.2024
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Modified lessons and curriculum to accommodate diverse learners.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Helped students explore concepts with engaging, learning-focused activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
Certified Behavior Technician
Ascend Behavior Partners
04.2023 - 07.2023
- Completed course for Behavior Technician Certification.
- Reviewing daily programs to run in sessions with the learner.
- Completing all overlap hours as instructed to guarantee proper training.
- Applying learned material to everyday sessions to guarantee success with learner.
- Attending professional growth meetings to further expand knowledge and trainings.
Store Manager
Salon Services PRO
05.2022 - 04.2023
- Accountable for achieving sales goals and Key Performance Indictors (KPI's).
- Continually educating employees on products, up-selling and cross promoting.
- Orchestrated and executed events for customer education and promotions.
- Maintained proper inventory, received shipments accordingly and completed regularly inventory checks.
- Managed communication to customers and superiors in accordance to policy and set KPI's.
- Provided consistent leadership to store team along with day-to-day operational and sales processes.
- Collaborated with managers to develop team goals and complete monthly performance sheets.
- Set monthly action plans for team and store to ensure goals were met.
- Traveled to other locations when staffing was short to guarantee opening hours of the location.
- Kept all store standards and cleanliness guidelines.
- Created daily goal sheets to confirm all tasks were managed and completed accordingly.
- Managed advertising on all social media platforms.
Customer Service Team Lead
Primera
12.2020 - 02.2022
- Supervise the customer service team and the daily operations with a high level of oversight and support.
- Run and review daily team metrics and reports while proactively communicating results with the team and leadership.
- Efficiently train all new hires while also coaching and developing current team members while being a solid resource of knowledge, support and wisdom.
- Effectively identify errors, areas of opportunity, and trend delays while proactively communicating outcomes and potential solutions and prevention.
- Run and review all daily required reports to ensure timely completion and departmental efficiency.
- Monitor scheduling and parts ordering of the entire department, ensuring accuracy and exceeding established metrics.
- Assist with creation of the Corporate training outline and documentation of the customer service daily requirements.
- Assist with high level escalations to superior resolution.
Assistant Manager
Sonic Drive-In
09.2019 - 12.2020
- The role of an assistant manager required that a team of staff was lead and overseen to ensure the rules and regulations were being met while providing excellent customer service.
- Daily quotas needed to be met along with keeping daily track and ordering all supplies as needed to guarantee we stayed properly stocked.
- It also included training periods for our new hires in which was lead by the assistant manager as well.
Education
High school or equivalent -
Trevor Browne High School
Phoenix, AZSkills
- Ability to relate to and build trust with team and customers
- Team management
- Task prioritization
- Time management
- Accountability
- Problem solving
- Forecasting
- Leadership
- Positive outlook
- Excellent verbal and written communication skills
- Multi-tasking
- Database entry
- Billing oversight
- Payroll administration
- Faculty collaboration
- Flexible and adaptive
- Social-emotional learning
- Effective listening
- Critical thinking
- Interactive teaching and learning
- Team building
- Student engagement
- Cognitive and behavioral development
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Administrator
Catalyst Church
01.2025 - Current
Teacher- PreK
Catalyst Church
08.2023 - 12.2024
Certified Behavior Technician
Ascend Behavior Partners
04.2023 - 07.2023
Store Manager
Salon Services PRO
05.2022 - 04.2023
Customer Service Team Lead
Primera
12.2020 - 02.2022
Assistant Manager
Sonic Drive-In
09.2019 - 12.2020
High school or equivalent -
Trevor Browne High School
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