Alexis Valtierra
TUCSON
Summary
Proficient Healthcare professional with a proven track record at Dorsett Dentistry, excelling in appointment scheduling and insurance verification. Leveraging critical thinking and organizational skills, I enhanced patient relations and reduced billing discrepancies, ensuring compliance with HIPAA regulations while delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Dorsett Dentistry
10.2017 - 03.2020
- Assisted in coordinating patient appointments and managing scheduling conflicts.
- Supported patients by providing information about services and treatment options.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Learned to use electronic health record systems for accurate patient documentation.
- Facilitated communication between healthcare providers and patients to enhance care experience.
- Organized patient follow-up calls to ensure adherence to treatment plans.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Front Desk Receptionist
J.D. Melberg
04.2017 - 10.2017
- Handled multi-line phone systems, directing calls to appropriate departments.
- Maintained accurate records of visitor logs and appointments for security purposes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
Salon Centric
02.2013 - 04.2017
- Engaged customers to understand needs and recommend appropriate products.
- Maintained knowledge of current promotions and sales events to enhance customer experience.
- Assisted in visual merchandising efforts to optimize product displays and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Conducted inventory checks regularly, contributing to stock management and replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Science - Dental Assistant
Carrington College
Tucson, AZ10-2012
High School Diploma -
Cholla High School
Tucson, AZ05-2008
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Verbal and written communication
- Patient registration
- Filing and recordkeeping
Timeline
Patient Care Coordinator
Dorsett Dentistry
10.2017 - 03.2020
Front Desk Receptionist
J.D. Melberg
04.2017 - 10.2017
Sales Associate
Salon Centric
02.2013 - 04.2017
Associate of Science - Dental Assistant
Carrington College
High School Diploma -
Cholla High School
Similar Profiles
Manpooja Kaur SohniManpooja Kaur Sohni
Guest Services Receptionist at Dorsett Hartamas Kuala LumpurGuest Services Receptionist at Dorsett Hartamas Kuala Lumpur
Hamilton Lessa Coelho NetoHamilton Lessa Coelho Neto
Duty Manager at Dorsett Gold CoastDuty Manager at Dorsett Gold Coast
Muhammad RasydanMuhammad Rasydan
Front Desk Receptionist at Dorsett SingaporeFront Desk Receptionist at Dorsett Singapore
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO
JESS JENKINSJESS JENKINS
Director of Digital Marketing at University of Arizona FoundationDirector of Digital Marketing at University of Arizona Foundation