Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alfredo Castro

Douglas

Summary

Accountable, adaptable, skilled Lead Technician with 5 years of experience in management, hotel PTAC/HVAC, carpet, tile, grout maintenance, and face-to-face client interaction and problem-solving.. Exceptional Customer Service Representative, Automotive Technician, and deliberate pilot car driver. Resourceful Lead Technician known for high productivity and efficient task completion. Excel in troubleshooting, preventive maintenance, and project management. Strong at communication, teamwork, and adaptability, ensuring success in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Lead Technician

FiberCare Inc.
Tucson
01.2015 - Current
  • Oversee Crew, complete/verify/turn in paperwork to secure crew payment
  • Company vehicle and equipment upkeep
  • Ability to prioritize and multitask in a fast paced environment
  • Negotiate and sustain rapport with hotel management and staff
  • Communicate progress to company superior
  • Travel cross-country in a timely manner to meet hotel time frames

Site Inspector

Fibercare LLC
Wichita
06.2021 - 03.2023
  • Performed random, unexpected visits to crews to ensure Fibercare LLC services were maintained up to hotel standards.
  • Provided support to crew leaders on vehicle care and maintenance over FaceTime and in person.
  • Provided feedback and guidance to crew leads regarding the surprise inspection.

Automotive Technician

Self Employed
Tucson
05.2012 - 01.2015
  • Inspect/maintain/upgrade/diagnose vehicle issues accurately
  • Conduct routine maintenance aiming towards vehicle functionality and longevity
  • Recommend specialist under imperative circumstances

Customer Service Representative

Advanced Call Cntr. Technologies (ACT)
Douglas
02.2010 - 05.2012
  • Resolving Customer Difficulties quickly and perceptively, interacting with existing customers on a daily basis

Pilot Car Driver

Castro's Trucking
Douglas
04.2002 - 02.2010
  • Pilot Car Driver, Operating ForkLift moving and managing heavy machinery

Education

High School -

Ppep Tec High School
Douglas, Arizona
01.2006

Skills

  • Accountable
  • Crew supervision
  • Vehicle maintenance
  • Customer relationship management
  • Time management
  • Equipment upkeep
  • Conflict resolution
  • Great Communication Skills
  • Mechanical troubleshooting
  • Testing and repair
  • Remote support management
  • System maintenance
  • Diagnostic testing
  • Heavy lifting
  • Equipment Repair
  • Troubleshooting and Diagnostics
  • Routine Inspections
  • Attention to detail
  • Preventive Maintenance

References

  • Juan Mendoza, (520) 396-8051
  • Allan Nuñez, (520) 470-2662
  • Raul Borrayo, (520) 999-5950

Timeline

Site Inspector

Fibercare LLC
06.2021 - 03.2023

Lead Technician

FiberCare Inc.
01.2015 - Current

Automotive Technician

Self Employed
05.2012 - 01.2015

Customer Service Representative

Advanced Call Cntr. Technologies (ACT)
02.2010 - 05.2012

Pilot Car Driver

Castro's Trucking
04.2002 - 02.2010

High School -

Ppep Tec High School

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Alfredo Castro