Alfredo Acosta
Phoenix
Summary
Results-oriented IT Support Engineer with 6.5 years of hands-on experience in network infrastructure deployment, project management, and technical leadership. Proven track record of leading large-scale network builds, executing complex migrations, and managing cross-functional teams across multiple Amazon facilities. Seeking to leverage extensive deployment and leadership experience in an AWS Network Deployment Lead role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Amazon Inc
Phoenix, AZ
10.2023 - Current
- Documented troubleshooting procedures and knowledge base articles to streamline support processes.
- Collaborated with cross-functional teams to identify and implement IT solutions for operational challenges.
- Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Triaged and remediated high-severity network events during on-call rotations, executing incident response procedures to minimize operational impact and maintain site uptime.
IT Support Associate
Amazon Inc
Phoenix, AZ
06.2020 - 10.2023
- Provided timely support through ticketing system, ensuring efficient issue resolution and tracking.
- Documented troubleshooting processes and solutions to improve team knowledge base and training resources.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
IT Support Intern
Amazon Inc
Phoenix, AZ
01.2020 - 06.2020
- Assisted in troubleshooting network connectivity problems, ensuring minimal disruption to operations.
- Collaborated with senior staff to implement systems upgrades and enhance IT infrastructure reliability.
- Served as a reliable point of contact for users experiencing technical difficulties, consistently maintaining a professional demeanor while addressing concerns.
Education
Associate of Science - Computer Information Systems
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2020
Year Up IT Help Desk Track -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2020
Skills
- Network troubleshooting
- System administration
- Incident management
- Telecom project management
Certification
- Google IT Support Professional Certificate
Languages
Spanish
Native or Bilingual
Timeline
IT Support Engineer
Amazon Inc
10.2023 - Current
IT Support Associate
Amazon Inc
06.2020 - 10.2023
IT Support Intern
Amazon Inc
01.2020 - 06.2020
Associate of Science - Computer Information Systems
Maricopa Community Colleges, Gateway Community College
Year Up IT Help Desk Track -
Maricopa Community Colleges, Gateway Community College