Ali Basharyar
Tucson
Summary
Dynamic IT specialist with extensive expertise in system administration, network management, and end-user technical support. Proficient in troubleshooting complex issues and implementing effective solutions that enhance operational efficiency. Dependable team player committed to fostering collaboration and adaptability to meet evolving technical demands, ensuring optimal functionality and minimal downtime. Skilled in cybersecurity measures and adept at executing system upgrades to maintain robust performance.
Overview
20
20
years of professional experience
Work History
Graduate Teacher Assistant (TA)
University of Arizona College of Information
01.2024 - Current
- Developed engaging course materials to enhance student learning and retention.
- Facilitated interactive discussions to promote critical thinking among students.
- Mentored undergraduate students, providing guidance on research projects and career paths.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Provided individualized support and feedback to students, helping them build confidence in their abilities and achieve academic goals.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
IT Support System Analyst (Student worker)
University of Arizona College of Law
05.2024 - 08.2024
IT Support Coordinator
International Federation of Red Cross… (IFRC)
03.2021 - 12.2023
- Coordinated support services for vulnerable populations, ensuring timely access to resources and assistance.
- Developed and implemented training programs for volunteers to enhance service delivery and community engagement.
- Monitored program compliance with organizational standards, ensuring alignment with humanitarian principles and practices.
- Led cross-functional teams in crisis response initiatives, driving effective communication and collaboration among stakeholders.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
IT Support Manager
Afghanistan Centre at Kabul University (ACKU)
04.2009 - 02.2021
- Led support team in implementing effective communication strategies to enhance service delivery.
- Managed escalated support issues, ensuring timely resolution and maintaining client relationships.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Led cross-functional teams to address and resolve complex customer issues, fostering collaborative work environment.
- Negotiated with software vendors to secure beneficial terms, reducing operational costs while maintaining service quality.
- Streamlined ticketing process to improve response times and customer feedback mechanisms.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
IT Network Administrator
Afghan Wireless Communication Company (AWCC)
10.2007 - 12.2008
- Managed network infrastructure ensuring optimal performance and reliability across all systems.
- Implemented security protocols to safeguard sensitive data and maintain compliance with industry standards.
- Conducted regular system audits to identify vulnerabilities and enhance network security measures.
- Led troubleshooting efforts for complex network issues, minimizing downtime and improving service delivery.
- Developed and maintained documentation for network configurations, procedures, and policies to support team knowledge sharing.
- Spearheaded initiatives for process improvements, enhancing overall efficiency of network operations and support services.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Recommended development of plans for systems development and operations.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Enhanced network security by implementing and maintaining robust firewall and intrusion detection systems.
- Developed and executed comprehensive backup strategy, ensuring data integrity and availability.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
Deputy Director for IT and Communications
Ministry of Anti-Narcotics
07.2006 - 09.2007
- Led strategic initiatives to enhance drug prevention programs and policies.
- Oversaw development and implementation of national anti-narcotics strategies.
- Managed budgetary allocations for anti-narcotics projects, ensuring compliance with regulations.
- Mentored staff on best practices in project management and operational efficiency.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Improved coordination and communications across organization to increase operational efficiency.
- Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
Education
Master of Arts - Library And Information Science
The University of Arizona
Tucson, AZ05-2026
Bachelor of Arts - Bachelor of Juris Doctorate Degree
The University of Kateb
Kabul, Afghanistan12-2014
Skills
- Network troubleshooting
- System administration
- Network systems installation
- Hardware and software monitoring
- Firewall management
- Helpdesk support
- Network security management
- Network repairs and maintenance
- System upgrades
- Data backups
- Network performance monitoring
- Active directory
- Windows server
- Data backup maintenance
- Computer systems installation
- LAN and WAN control
- Technical troubleshooting
- Network firewall management
- User support
- System updates
- PC diagnostics
- Servers expertise
- Infrastructure planning
- Software management
- Data backup
- Technical analysis
- Virus protection
- Connectivity resolution
- IT best practice framework expertise
- Troubleshoot hardware and software
- Administration of Microsoft 365
- Budgeting
- IT management and Supervision
- Technical support expertise
- Customer service expertise
- Team development
- Project management
- Quality assurance
- Support services
- Policy development
- Decision-making
- Budget management
- DHCP configuration
- Active Directory management
- Office 365 administration
- Windows server administration
- DNS management
- Windows deployment services
- Print server management
- File system administration
- Hardware troubleshooting
- Technical specifications
- Infrastructure upgrading
- Teamwork and collaboration
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Arabic
Professional Working
Urdu
Professional Working
Persian
Native or Bilingual
Timeline
IT Support System Analyst (Student worker)
University of Arizona College of Law
05.2024 - 08.2024
Graduate Teacher Assistant (TA)
University of Arizona College of Information
01.2024 - Current
IT Support Coordinator
International Federation of Red Cross… (IFRC)
03.2021 - 12.2023
IT Support Manager
Afghanistan Centre at Kabul University (ACKU)
04.2009 - 02.2021
IT Network Administrator
Afghan Wireless Communication Company (AWCC)
10.2007 - 12.2008
Deputy Director for IT and Communications
Ministry of Anti-Narcotics
07.2006 - 09.2007
Master of Arts - Library And Information Science
The University of Arizona
Bachelor of Arts - Bachelor of Juris Doctorate Degree
The University of Kateb