Ali Eminov
Baku,AZ
Summary
Proven Specialist with a track record of enhancing operational efficiency and stakeholder engagement, notably at ASG Ground Handling. Excelled in failure management and quality assurance, driving significant improvements in customer service and business reporting. Mentored junior staff, showcasing leadership and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Specialist in Working With Airlines
ASG Ground Handling
Baku
06.2024 - Current
- Monitor the work of registration agents
- To help passengers with problems with tickets and also with system errors
- Work with representatives of various airlines in different countries
Sales Manager
Action 360
Novosibirsk
07.2021 - 09.2024
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Supported sales team members to drive growth and development.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Agent for Meeting Passangers
ASG Ground Handling
Baku
12.2022 - 06.2024
- Meeting passengers from the aircraft and monitoring their movement in the transit zone
- Collecting documents and official mail from the board
- If a passenger has problems with luggage, for example: non-arrival at the destination, damage to it, fill out the Property Irregularity report
Sales Assistant
Stac Media
Baku
02.2021 - 05.2021
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers in locating products, providing detailed information and recommendations.
- Answered store and merchandise questions and led customers to wanted items.
Education
Bachelor - Economics
Western Caspian University
Baku07-2021
Skills
- Maintenance and repair
- Failure management
- Business reporting
- Stakeholder engagement
- Quality assurance
- Operational enhancement
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Proficient (C2)
C2
Timeline
Specialist in Working With Airlines
ASG Ground Handling
06.2024 - Current
Agent for Meeting Passangers
ASG Ground Handling
12.2022 - 06.2024
Sales Manager
Action 360
07.2021 - 09.2024
Sales Assistant
Stac Media
02.2021 - 05.2021
Bachelor - Economics
Western Caspian University
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