Ali Hasanov
Programmer
Baku,Khatai
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
Work History
IT Specialist
Bakcell
10.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Programmer
Bakcell
10.2022 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Collaborated with team to determine application requirement specifications.
- Tested server code to validate code changes.
- Incorporated database technologies into coding projects.
- Designed custom dashboards and reporting interfaces.
- Developed web applications for deployment on platforms and sites.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Implemented scripts to enhance user experience.
Education
Bachelor of Arts - Managerial Economics
Lankaran State University
Lankaran07.2020
Associate of Arts - Computer Science And Programming
İT Brains
Baku08.2023
Skills
- Technical Issues Analysis
- Service Desk Team Management
- Defect Analysis and Resolution
- Apple Certified Support Professional (ACSP)
- MS Office Proficiency
- Customer Service Expertise
- Organizational Skills
- Workforce Planning
- Data Recovery
- Collaborative Team Player
- Configuring Devices
- Complaint Resolution
- Hardware and Software Configuration
- Microsoft Windows and Office
- Software Diagnosis
- Windows 10
- Computer System Maintenance
- Computer Hardware Knowledge
- Mobility Devices
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Specialist
Bakcell
10.2022 - Current
Programmer
Bakcell
10.2022 - Current
Bachelor of Arts - Managerial Economics
Lankaran State University
Associate of Arts - Computer Science And Programming
İT Brains
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