Ali Hely
Phoenix
Summary
Resourceful and experienced professional with a proven track record in customer service, travel coordination, and file management. Recognized for exceptional attention to detail and strong organizational skills, contributing effectively as a collaborative team player. Adept at managing multiple projects simultaneously while maintaining a high degree of accuracy and efficiency. Authorized to work in the US for any employer, committed to excellence in every task undertaken.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Manager/Driver
MUS Transport Services
Phoenix, AZ
01.2022 - Current
- Ensured adherence to all regulations, safeguarding organization from fines and penalties.
- Led a team of drivers, delivering support and guidance to enhance performance and productivity.
- Oversaw department personnel by assigning and directing daily tasks while evaluating performance to drive productivity.
- Maintained accurate records of vehicle schedules and completed orders to enhance operational efficiency.
- Established and maintained strong connections with clients to ensure high levels of satisfaction and loyalty.
- Facilitated improved customer satisfaction by ensuring timely access to accurate shipment tracking details.
Truck Driver Training
Swift Transportation
Fontana, CA
09.2021 - 01.2022
Security Officer
WM Security Solutions
Los Angeles, CA
12.2019 - 09.2021
- Customer Service & Safety: Provide security escorts, assist visitors, and ensure compliance with company policies to maintain a safe environment.
- Surveillance & Patrol: Conduct regular, unpredictable, and foot/vehicle patrols of interiors and perimeters to detect hazards, unauthorized persons, or safety risks.
- Reporting: Maintain detailed daily logs and write comprehensive incident reports regarding theft, vandalism, or safety breaches.
Rideshare Driver
Lyft
San Diego, CA
01.2015 - 12.2019
- Addressed passenger concerns and complaints with professionalism and courtesy.
- Enhanced communication abilities to foster positive relationships with a variety of riders on a daily basis.
- Ensured compliance with company protocols while engaging with passengers to enhance service quality.
- Coordinated luggage assistance for passengers, promoting a seamless and pleasant journey.
- Delivered friendly and professional service to passengers, ensuring a welcoming and supportive environment.
- Achieved outstanding customer feedback by prioritizing on-time arrivals, maintaining vehicle standards, and delivering excellent service.
Education
High School Diploma - High school diploma or GED
Hillah High School
Babylon, Iraq08-2010
Skills
- Proficient in navigation techniques
- Data gathering
- Client relationship management
- Proficient in computer applications
- Collaborative team member
- Skilled in using power tools effectively
- Analytical report composition
- Fundamental mathematics
- Prioritization and scheduling
- Mechanical expertise
Certification
- ELDT Hazmat Endorsement Theory Training Present
- Driver's License
- TWIC Card
- Tanker Endorsement
- Air Brake Endorsement
- CDL A
Languages
English
Timeline
Transportation Manager/Driver
MUS Transport Services
01.2022 - Current
Truck Driver Training
Swift Transportation
09.2021 - 01.2022
Security Officer
WM Security Solutions
12.2019 - 09.2021
Rideshare Driver
Lyft
01.2015 - 12.2019
High School Diploma - High school diploma or GED
Hillah High School