Summary
Overview
Work History
Education
Skills
Timeline
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Ali Mammadov

Azerbaijan, Baku

Summary

Throughout my career, I have had the privilege of working within large teams, which has helped me develop a positive and optimistic attitude, strong communication skills, and the ability to remain patient and flexible in various situations. Collaborating on numerous team projects has sharpened my ability to communicate clearly, pay close attention to detail, and remain composed under pressure. I am highly self-motivated and committed to continuous development, always striving to keep my skills and knowledge up to date. With a proven track record as an excellent negotiator across industries such as restaurants, aviation, telecommunications, and sales, I am dedicated to going the extra mile to meet and exceed customer expectations.

Overview

7
7
years of professional experience

Work History

SMB Account Specialist

Wolt
Baku
08.2024 - Current
  • Manage a portfolio of SMB clients, offering comprehensive account management services to help them achieve their business objectives.
  • Build and maintain strong relationships with small and medium-sized business clients, ensuring high satisfaction and engagement.
  • Drive account growth by identifying opportunities for upselling and cross-selling Wolt’s services to SMB clients.
  • Develop tailored strategies for each client to optimize their business on the Wolt platform, focusing on increasing sales and customer engagement.
  • Collaborate with internal teams to provide clients with relevant insights and data-driven recommendations that help grow their business.
  • Sell targeted advertising solutions to SMB clients, increasing their visibility and driving additional sales through Wolt’s platform.
  • Achieve and exceed monthly sales and account growth targets by offering customized solutions to meet client business needs.

Customer Service Representative

AZERCELL TELECOM LLC
Baku, Azerbaijan
02.2022 - 08.2024
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Provision of special serviced to Pre-Paid, Post-Paid, Premium and B2B subscribers of Azercell.
  • Provision of special project of Azercell called "Fintech".

Customer Complaints Handler

POSITIVE CALL CENTER SOLUTIONS (TURKISH AIRLINES)
Baku, Azerbaijan
08.2021 - 02.2022
  • Investigate customer's complaint
  • Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
  • Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
  • Stayed calm to navigate tricky situations in collected manner.
  • Demonstrate individual approach and reserved behavior towards all clients
  • Responded to customer feedback within target timescales.

Ticketing and Reservation Agent

POSITIVE CALL CENTER SOLUTIONS (TURKISH AIRLINES)
Baku, Azerbaijan
06.2021 - 07.2021
  • Answering phone calls and giving information to the passengers
  • Fulfill reissue and refund requests of the passengers
  • Correct errors in ticket purchases
  • Resolve issues in a timely manner
  • Represented brand to domestic and international guests with exemplary presentation skills.

Freelance Tour Guide

Warsaw City Tour
Warsaw, Poland
07.2019 - 03.2020
  • Gathered and maintained equipment required for tours.
  • Interpreted and translated languages for tourists to understand.
  • Narrated virtual reality and remote tours of Warsaw
  • Utilised maps to navigate sites and plan routes.

Junior Administrator

SHIRVANSHAH RESTAURANT AND MUSEUM
Baku
05.2017 - 12.2017
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Coached and trained administrative staff to fulfill tasks and projects.

Education

Bachelor of Business Administration - Industrial Technology and Management

Kaunas University of Technology
Kaunas, Lithuania

Bachelor of Business Administration - Business and Management

Vistula University
Warsaw, Poland

Skills

  • Telesales techniques
  • Sales negotiating
  • Relationship-building
  • Multi-line phone talent
  • Microsoft Office
  • Customer loyalty building
  • Outstanding customer service
  • Exceptional communication
  • Problem solver
  • Team management
  • Complaint handling
  • Basic computer knowledge
  • Customer service expert
  • Customer sales support
  • Complaint resolution
  • Bilingual customer support
  • Strong customer service orientation
  • Creative problem solving
  • Adaptive team player
  • Excel proficiency
  • Account development
  • Account Management

Timeline

SMB Account Specialist

Wolt
08.2024 - Current

Customer Service Representative

AZERCELL TELECOM LLC
02.2022 - 08.2024

Customer Complaints Handler

POSITIVE CALL CENTER SOLUTIONS (TURKISH AIRLINES)
08.2021 - 02.2022

Ticketing and Reservation Agent

POSITIVE CALL CENTER SOLUTIONS (TURKISH AIRLINES)
06.2021 - 07.2021

Freelance Tour Guide

Warsaw City Tour
07.2019 - 03.2020

Junior Administrator

SHIRVANSHAH RESTAURANT AND MUSEUM
05.2017 - 12.2017

Bachelor of Business Administration - Industrial Technology and Management

Kaunas University of Technology

Bachelor of Business Administration - Business and Management

Vistula University

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