Summary
Overview
Work History
Education
Skills
Timeline
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Ali Mustafayev

Ali Mustafayev

Concierge
Baku

Summary

Dynamic hospitality professional with a proven track record at Baku Marriott Hotel Boulevard, excelling in guest relations and exceptional communication. Enhanced guest satisfaction through personalized service and efficient reservation management, while successfully organizing engaging social events. Recognized for resolving complaints swiftly, contributing to a positive guest experience and revenue growth.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Concierge Agent

Baku Marriott Hotel Boulevard
03.2025 - Current
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Facilitated positive interactions between guests by organizing social events such as happy hours or networking mixers within the hotel environment.
  • Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.

Guest Service Officer

Hyatt Regency Baku
09.2024 - 02.2025
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.

Education

Bachelor of Science - Environmental Engineer

Western Caspian University
Baku
04.2001 -

Skills

Guest relations

Exceptional communication

Reservation management

Customer service expertise

Timeline

Concierge Agent

Baku Marriott Hotel Boulevard
03.2025 - Current

Guest Service Officer

Hyatt Regency Baku
09.2024 - 02.2025

Bachelor of Science - Environmental Engineer

Western Caspian University
04.2001 -
Ali MustafayevConcierge