Ali Mustafayev
Concierge
Baku
Summary
Dynamic hospitality professional with a proven track record at Baku Marriott Hotel Boulevard, excelling in guest relations and exceptional communication. Enhanced guest satisfaction through personalized service and efficient reservation management, while successfully organizing engaging social events. Recognized for resolving complaints swiftly, contributing to a positive guest experience and revenue growth.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Concierge Agent
Baku Marriott Hotel Boulevard
03.2025 - Current
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Facilitated positive interactions between guests by organizing social events such as happy hours or networking mixers within the hotel environment.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
Guest Service Officer
Hyatt Regency Baku
09.2024 - 02.2025
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
Education
Bachelor of Science - Environmental Engineer
Western Caspian University
Baku 04.2001 -
Skills
Guest relations
Exceptional communication
Reservation management
Customer service expertise
Timeline
Concierge Agent
Baku Marriott Hotel Boulevard
03.2025 - Current
Guest Service Officer
Hyatt Regency Baku
09.2024 - 02.2025
Bachelor of Science - Environmental Engineer
Western Caspian University
04.2001 -
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