Alia Albusaeedi
Abu Dhabi,
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
Work History
IT Trainee
Q Holding
05.2024 - Current
Technical Support:
- Provide basic technical support to end-users.
- Assist in troubleshooting hardware and software issues.
- Install and configure computer systems and applications.
System Maintenance:
- Perform routine maintenance tasks, such as updating software and operating systems.
- Monitor system performance and report any issues to senior staff.
Document IT procedures and create user manuals.
Created interactive dashboards and reports using Power BI.
IT Trainee
Cyber Hero
09.2022 - 09.2022
- Prepared informative and visually appealing cybersecurity infographics.
- Assisted in organizing meetings with clients and partners.
- Managed social media accounts, content creation and engagement.
Education
Bachelor of Science in Information System and Technology Management -
Zayed University
Abu Dhabi, UAE12.2022
High School Diploma -
Al-Qadisiya School
Abu Dhabi, UAE08.2018
Skills
- IT Documentation
- Power BI
- Teamwork
- Attention to detail and accuracy
- Communication
- Data analysis and reporting
- Critical thinking
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
References
References available on request.
Timeline
IT Trainee
Q Holding
05.2024 - Current
IT Trainee
Cyber Hero
09.2022 - 09.2022
Bachelor of Science in Information System and Technology Management -
Zayed University
High School Diploma -
Al-Qadisiya School
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