Alia Albusaeedi
Abu Dhabi,
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
Work History
IT Trainee
Q Holding
Abu Dhabi
05.2024 - Current
Technical Support:
- Provide basic technical support to end-users.
- Assist in troubleshooting hardware and software issues.
- Install and configure computer systems and applications.
System Maintenance:
- Perform routine maintenance tasks, such as updating software and operating systems.
- Monitor system performance and report any issues to senior staff.
Document IT procedures and create user manuals.
Created interactive dashboards and reports using Power BI.
IT Trainee
Cyber Hero
Dubai
09.2022 - 09.2022
- Prepared informative and visually appealing cybersecurity infographics.
- Assisted in organizing meetings with clients and partners.
- Managed social media accounts, content creation and engagement.
Education
Bachelor of Science in Information System and Technology Management -
Zayed University
Abu Dhabi, UAE12.2022
High School Diploma -
Al-Qadisiya School
Abu Dhabi, UAE08.2018
Skills
- IT Documentation
- Power BI
- Teamwork
- Attention to detail and accuracy
- Communication
- Data analysis and reporting
- Critical thinking
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
References
References available on request.
Timeline
IT Trainee
Q Holding
05.2024 - Current
IT Trainee
Cyber Hero
09.2022 - 09.2022
Bachelor of Science in Information System and Technology Management -
Zayed University
High School Diploma -
Al-Qadisiya School