Alice Henggeler
Surprise
Summary
Responsible, compassionate, and kind college student looking for experience in the Health Care Community. Full time student at Glendale Community College pursuing a career in Nursing.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Beauty Secrets Collective
03.2024 - Current
- Ability to multi-task in a fast paced environment while maintaining exceptional attention to detail and focus on customer service
- Greet clients with warmth and professionalism, offering an exceptional first impression
- Manage phone and in person appointment scheduling with precision
- Checking clients in and out, rebooking, payment processing and ensuring all paperwork is properly completed
- Retain knowledge and feel comfortable speaking about spa services, memberships, packages and retail products
- Support the team in maintaining a smooth daily operation and client flow
- Exceptional phone etiquette and patience
- Attentiveness to an amazing experience for every guest
- Knowledge or willingness to learn all products and services to answer all client questions
- Experience counting inventory and preparing orders
- Supporting Management with key initiatives and special projects
- Observe and maintain cleanliness of front desk and lobby area
- Self motivated, disciplined and goal oriented
- Professional wardrobe to maintain an upscale appearance
- Ability to sustain effective communications throughout the day with staff to ensure smooth day-to-day operations
- Cultivate positive team environment
- Self-starter possessing exceptional problem-solving abilities with minimal supervision
- Existing knowledge or willingness to learn a computerized POS system with integrated inventory management, precise entry of daily sales information, receiving payment for services and products, making correct change, processing refunds, exchanges and issuing gift cards
Certified Nursing Assistant (Postpartum)
Valleywise Health Medical Center
07.2023 - 03.2024
- Provide nursing specific tasks for patients under direct supervision of Registered Nurses and physicians
- Performs vital signs on mothers post delivery. Including recovery, Q4, Q8, and discharge vitals
- Documents intake/output, and ADL’s
- Passed requirements and completes bilirubin labs
- Communicates patient needs to supervising nurse
- Reports changes in patient conditions to supervising nurse
- Stocks linen and supplies in treatment room
- Prepare admit buckets and set up rooms for admissions according to Cesarean delivery or vaginal birth
- Answer call lights promptly and pick up trays. Tidy up rooms as needed
- Complete newborn baths after 12 hours. Includes pre and post temperatures, changing linens on crib and stock newborn necessities (diapers, blankets, sheets, clothes)
- Ambulate mothers to restroom
- Transport family down to vehicle and ensure baby is safely in carseat
- Float to other departments as a sitter or LNA on the floor
- Transfer/discharge patients from EPIC system
- Print face sheets, labels and wristbands
- Update baby alarm system as patients arrive/discharge
Lead Server and Cook
Solana at the park, Assisted living
02.2020 - 07.2022
- Executed company policies, procedures, and safety standards, to ensure the proper cleanliness and safety of the kitchen and equipment
- Developed relationships with new and existing staff members
- Followed policies and procedures to enhance residents dietary needs
- Completed meal preparations for next day
- Welcomed residents comfortably into dining room
- Took resident food and drink orders
- Collaborated with kitchen for fast and correct food delivery
- Memorized menu and recommended items to residents based on their needs or requests.
- Resolved resident issues promptly
- Followed policy and procedures to enhance resident experience and met state/federal guidelines
- Assisted with cleanliness of tables, chairs, and dining room floor. Cleared leftovers and kept the dining room pleasant.
- Completed after dining hour server duties such as: vacuuming, restocking supplies, swept, mopped, dishes, and overall tidiness of kitchen
Education
Nursing Program, B3/T2
Glendale Community College
Glendale, AZ12-2026
Bachelor of Science - Nursing
Northern Arizona University
Online12-2026
Estrella Mountain Community College
Rio Salado Community College
High School Diploma - Dual Enrollment Classes
Shadow Ridge High School
Surprise, AZ05-2022
Skills
- Time management
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Office administration
- Administrative support
- Document management
Certification
- Licensed Nursing Assistant (LNA) 289499 Expires: 2026-01-31
- CPR/BLS Certified
STUDENT DEGREES
- Nurse Assisting, 2023-03-10
- Arizona General Education Curriculum, 2024-05-10
- Associate in Arts, 2024-05-10
Timeline
Receptionist
Beauty Secrets Collective
03.2024 - Current
Certified Nursing Assistant (Postpartum)
Valleywise Health Medical Center
07.2023 - 03.2024
Lead Server and Cook
Solana at the park, Assisted living
02.2020 - 07.2022
Nursing Program, B3/T2
Glendale Community College
Bachelor of Science - Nursing
Northern Arizona University
Estrella Mountain Community College
Rio Salado Community College
High School Diploma - Dual Enrollment Classes
Shadow Ridge High School