Alice Monroe
Chandler,AZ
Summary
Dynamic ERP Analyst with extensive experience at Salt River Project, excelling in functional consulting and user training. Proven track record in enhancing system performance and increasing user adoption through effective training. Strong problem-solving abilities and attention to detail led to successful project implementations and improved operational efficiency.
ERP professional with extensive experience in deploying enterprise resource planning solutions and optimizing business processes. Proven track record of delivering impactful solutions by collaborating with cross-functional teams and adapting to dynamic business needs. Reliable team player committed to achieving results through effective problem-solving and communication skills.
Overview
2026
2026
years of professional experience
Work History
ERP Analyst Senior
Salt River Project
2016 - Current
- Analyzed ERP system performance to identify areas for process improvement.
- Collaborated with cross-functional teams to implement system enhancements and streamline operations.
- Developed training materials and conducted workshops for end-users on ERP functionalities.
- Managed data integrity and accuracy within ERP systems, ensuring compliance with organizational standards.
- Kept stakeholders informed regarding project statuses and potential roadblocks, facilitating smooth navigation through various stages of implementation for new or updated ERP modules.
- Exhibited strong problem-solving skills when troubleshooting issues related to the operation or performance of the organization''s ERP platform.
- Served as a liaison between end-users and technical support teams, ensuring quick resolution of any issues encountered during daily operations involving the use of an organization''s ERP platform.
- Increased user adoption rates through comprehensive training sessions and ongoing support for ERP software users.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Delivered individualization by working with clients to gather business requirements.
Accounts Payable Analyst
Salt River Project
2014 - Current
- Processed high-volume invoices accurately and efficiently within designated timelines.
- Reviewed and reconciled vendor statements to ensure account accuracy and compliance.
- Collaborated with cross-functional teams to resolve discrepancies and improve payment processes.
- Implemented automated systems for invoice processing, enhancing workflow efficiency by reducing manual tasks.
- Developed training materials for onboarding new team members on accounts payable procedures.
- Led monthly closing activities, ensuring timely reporting and adherence to financial controls.
- Mentored junior analysts in best practices for data entry, reporting, and compliance standards.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Assisted with annual audits by generating reports and collecting and consolidating invoice information.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Provided strong customer service and support to prevent invoice and expense issues.
- Strengthened internal controls by adhering to company policies and procedures regarding accounts payable processes.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
- Worked closely with IT to troubleshoot software issues and implement system improvements, enhancing overall efficiency in the Accounts Payable processes.
ERP Implementation Project Member
Salt River Project
2011 - 2013
- Coordinated cross-functional communication to align resources and streamline project workflows.
- Documented lessons learned from completed projects, contributing to organizational knowledge base for future reference.
- Served as primary point of contact for clients throughout the duration of each project.
- Implemented process improvements that increased efficiency within the project team.
- Ensured high-quality deliverables by conducting thorough quality assurance checks and reviews.
- Resolved conflicts within the team constructively to maintain a positive working environment.
- Supported the development of new business opportunities by contributing to proposals and presentations.
- Conducted post-project evaluations to identify areas of improvement for future initiatives.
- Contributed to the continuous improvement culture by sharing best practices across various projects.
- Championed change management initiatives that led to smoother adoption of new processes or tools.
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZCertificate of Accountancy -
Western Initial University
Phoenix, AZSkills
- Functional consulting
- ERP implementation
- Application support
- Business process analysis
- User training
- Requirements gathering
- Configuration management
- Software testing
- Training delivery
- Software configuration
- Data analytics
- Testing coordination
- Solution design
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Relationship building
Timeline
ERP Analyst Senior
Salt River Project
2016 - Current
Accounts Payable Analyst
Salt River Project
2014 - Current
ERP Implementation Project Member
Salt River Project
2011 - 2013
Bachelor of Science - Marketing
Arizona State University
Certificate of Accountancy -
Western Initial University