ALICE NAKAMYA
Abu Dhabi
Summary
As a highly experienced and skilled Cashier/Waitress, I have over 4 years of experience in the hospitality industry. My dedication to providing exceptional customer service has resulted in my biggest achievement of receiving numerous positive feedback and recognition from customers and management. I possess strong communication and interpersonal skills, allowing me to effectively interact with guests and handle busy work environments with ease. My ability to multitask, attention to detail, and proficiency in handling cash transactions make me an asset to any team. I am a quick learner, adaptable, and able to work efficiently under pressure. With my proven track record of delivering high-quality service, I am confident in my abilities to excel in this role.
Overview
3
3
years of professional experience
Work History
Head Cashier/Waitress
Univest National Food Group (Maroosh Restaurant)
04.2024 - Current
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Provided excellent quality customer services by responding politely, diligently to customers' orders, queries, complaints, concerns and requests and provided appropriate solutions.
- Warmly welcomed and great customers with a smile and great enthusiasm upon entering or leaving the restaurant.
- Ensured and accurately took customers' orders, served within the stipulated time at all times.
- Always offered items substitution for customer with allergies, or other dietary restrictions basing on the customized menu standard at all times.
- Always ensured to be knowledgeable and updated with all the menu items, prices and dietary restrictions, promotions and assisted clients' inquiry promptly at all times.
CASHIER/WAITRESS
PICKL RESTAURANT - CITYWALK
06.2022 - 02.2024
- Improved customer satisfaction by providing efficient and friendly service.
- Managed suggestive upselling to boost day to day sales targets.
- Utilised professional communication skills to resolve customer complaints.
- Provided top-notch service to customers, improved overall dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Processed customer transactions accurately and efficiently using POS system.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns, ensuring satisfaction and repeat business.
- Monitored inventory levels and restocked supplies to support seamless operations.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
High school diploma -
KITENDE SECONDARY SCHOOL
01.2015
Skills
- Point of Sale (POS) System
- Cash Handling
- Interpersonal Skills
- Attention to Detail
- Communication Skills
- Basic Computer Skills
- Customer Service
- Basic Math
- Inventory Management
- Problem Solving
Timeline
Head Cashier/Waitress
Univest National Food Group (Maroosh Restaurant)
04.2024 - Current
CASHIER/WAITRESS
PICKL RESTAURANT - CITYWALK
06.2022 - 02.2024
High school diploma -
KITENDE SECONDARY SCHOOL