ALICIA ANDREWS
Phoenix
Summary
Compassionate and detail-oriented Registered Nurse with extensive experience in hospice nursing and patient care, currently serving as an Associate Access Advisor at Mayo Clinic. Committed to providing empathetic support to patients and families during end-of-life care, while leveraging technology to improve patient outcomes and streamline clinical workflows. Adept at enhancing data-driven decision-making processes within healthcare operations, ensuring a seamless patient access experience
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assosciate Access Advisor
Mayo Clinic
11.2022 - Current
- Collaborate with specialty practices to optimize scheduling (SOAR Project).
- Identify build issues in providers templates preventing autosearch functionality by autosearching each visit type within a practice and propose solutions to the practice
- Analyze data and determine where improvements can be made (i.e. recommend adding specialized blocks to templates to allow for access, recommend cascading an order for the Arizona region if applicable)
Registered Nurse
Haven Hospice
11.2024 - Current
- 7 on 7 off Nurse Triage
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse
Assisteo Hospice
01.2023 - 02.2025
- 7 on 7 off Nurse Triage
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Team Lead
Mayo Clinic
01.2020 - 12.2022
- Observe Access Redesign Project department specic huddles
- Co-lead Sta Development Workgroup
- Support new processes and workows and demonstrate them to the team
- Stay updated on clinical practices and overall operations
- Assist supervisor with supporting 25 schedulers daily
- Apply scheduling knowledge to answer sta questions
- Communicate updates to the team
- Utilize knowledge of EPIC to assist sta when needed
Student Nurse Preceptorship
Banner Desert Pediatric ER
- Participated in the Banner Preceptorship Program during my nal transition to practice in the nursing program
- Throughout the experience, I was able to assume responsibility for providing culturally sensitive patient care in the pediatric ER environment
Student Nurse
Desert Blossom Health and Rehabilitation
Student Nurse
Banner Thunderbird
Patient Coordinator
Mayo Clinic
01.2019 - 12.2020
- Scheduling appointments for multiple departments
- Interacting with patient's and patient's family members
- Communicate with specic departments
- Assess appointment notes from provider prior to scheduling
- Assist patients with questions when applicable
- Manage 70-100 calls per day
Shift Supervisor
Starbucks
01.2014 - 12.2019
- Assisted the store manager in executing store operations
- Deploying partners and delegating tasks
- Maintaining a calm demeanor during periods of high volume or unexpected events
- Assist with partner training
- Cash handling
- Keeping the environment positive
- Delivering great customer service to each customer
Education
Bachelor of Science - Nursing
Aspen University
Associate of Arts -
Lower Columbia College
Skills
- Epic proficiency
- Data analysis and reporting
- Cybersecurity and patient data privacy
- Workflow optimization and process improvement
- Clinical documentation and charting
- Quality improvement and patient safety initiatives
- Nursing workflows and clinical decision-making
- Change management and user adoption strategies
Accomplishments
Quality Academy Fellow- Silver
Certification
Licensure, RN, Arizona, 292488, 04/01/27
Timeline
Registered Nurse
Haven Hospice
11.2024 - Current
Registered Nurse
Assisteo Hospice
01.2023 - 02.2025
Assosciate Access Advisor
Mayo Clinic
11.2022 - Current
Team Lead
Mayo Clinic
01.2020 - 12.2022
Patient Coordinator
Mayo Clinic
01.2019 - 12.2020
Shift Supervisor
Starbucks
01.2014 - 12.2019
Associate of Arts -
Lower Columbia College
Student Nurse Preceptorship
Banner Desert Pediatric ER
Student Nurse
Desert Blossom Health and Rehabilitation
Student Nurse
Banner Thunderbird
Bachelor of Science - Nursing
Aspen University