Alicia Andrews
Phoenix
Summary
Compassionate and dedicated hospice nurse with experience providing comfort care to patients in end-of-life situations. Proficient in managing complex symptom relief and delivering emotional support to patients and their families. Skilled in assessing patient needs, coordinating care plans, and collaborating with multidisciplinary teams to ensure high-quality, patient-centered care. Strong communicator with a commitment to enhancing the quality of life and promoting dignity and comfort for patients during their final stages.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
Haven Hospice
Scottsdale, Arizona
11.2024 - Current
- 7 on 7 off Nurse Triage
- Answer patient phone calls and provide empathetic support where needed
- Assist with patient refills and supply delivery
- Complete on call prn visits evenings/weekends and provide care where applicable
- Provide support to patients and their families
Access Advisor
Mayo Clinic
Phoenix, Arizona
11.2022 - 11.2025
- Collaborate with specialty practices to optimize scheduling (SOAR Project)
- Identify issues in providers templates and propose fixes to the practice
- Extract data from dashboards and Epic reports to interpret for practices and help guide their decisions
Registered Nurse
Assisteo Hospice
Prescott, Arizona
07.2023 - 11.2024
- 7 on 7 off Nurse Triage
- Answer patient phone calls and provide empathetic support where needed
- Assist with patient refills and supply delivery
- Complete on call prn visits evenings/weekends and provide care where applicable
- Provide support to patients and their families
Student Nurse Preceptorship
Banner Desert Pediatric ER
Arizona
- Participated in the Banner Preceptorship Program during my final transition to practice in the nursing program.
- Throughout the experience, I was able to assume responsibility for providing culturally sensitive patient care in the pediatric ER environment.
Team Lead
Mayo Clinic
Phoenix, Arizona
01.2020 - 01.2022
- Observe Access Redesign Project department specific huddles
- Co-lead Staff Development Workgroup
- Support new processes and workflows and demonstrate them to the team
- Stay updated on clinical practices and operational operations
- Utilize knowledge of EPIC to assist staff when needed
Patient Coordinator
Mayo Clinic
Phoenix, Arizona
01.2019 - 01.2020
- Scheduling appointments for multiple departments
- Interacting with patient's and patient's family members
- Communicate with specific departments
- Assess appointment notes from provider prior to scheduling
- Assist patients with questions when applicable
- Manage 70-100 calls per day
Shift Supervisor
Starbucks
01.2014 - 01.2019
- Assisted the store manager in executing store operations
- Deploying partners and delegating tasks
- Maintaining a calm demeanor during periods of high volume or unexpected events
- Assist with partner training
- Cash handling
- Keeping the environment positive
- Delivering great customer service to each customer
Education
Bachelor of Science - Nursing
Aspen University
Associate of Arts - undefined
Lower Columbia College
Skills
- Medication Management
- Compassion
- Critical Thinking
- Patient Care Techniques
- Communication
- Patient Assessments
- Care Coordination
- Data Analysis
- Crisis Management
Certification
Licensure: RN, State of Arizona, License 292488 - Expires 2027-04-01
Timeline
Registered Nurse
Haven Hospice
11.2024 - Current
Registered Nurse
Assisteo Hospice
07.2023 - 11.2024
Access Advisor
Mayo Clinic
11.2022 - 11.2025
Team Lead
Mayo Clinic
01.2020 - 01.2022
Patient Coordinator
Mayo Clinic
01.2019 - 01.2020
Shift Supervisor
Starbucks
01.2014 - 01.2019
Student Nurse Preceptorship
Banner Desert Pediatric ER
Associate of Arts - undefined
Lower Columbia College
Bachelor of Science - Nursing
Aspen University