Alicia Bacon
Tucson
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Pima Heart
Tucson
03.2019 - 03.2022
- Managed daily operations of medical staff and patient services.
- Supervised scheduling and workflow for healthcare professionals.
- Ensured compliance with health regulations and standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Medical Assistant
Pima Heart
Tucson
01.2007 - 03.2019
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations effectively.
- Maintained accurate electronic health records for all patients.
- Educated patients on treatment plans and medication instructions.
- Provided administrative support, including filing and billing tasks.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Education
M/A
Pima Medical Institute
Tucson, AZ 04.2006 - 12.2006
GED
Tucson, AZTucson High
Tucson, AZSkills
- Electronic health records
- Staff performance monitoring
- Compliance management
- Patient services administration
Timeline
Manager
Pima Heart
03.2019 - 03.2022
Medical Assistant
Pima Heart
01.2007 - 03.2019
M/A
Pima Medical Institute
04.2006 - 12.2006
GED
Tucson High