Alicia Ceja-Almeida
Phoenix
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tilly's Clothing Store
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist
Biodental
07.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Cesar Chavez High School
05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Tilly's Clothing Store
06.2024 - 08.2024
Receptionist
Biodental
07.2023 - 01.2024
Cesar Chavez High School
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