ALICIA CORDOVA
Litchfield Park
Summary
Versatile professional skilled in enhancing customer satisfaction and operational efficiency across multiple environments. Demonstrated ability to manage team dynamics, execute training programs, and optimize inventory management. Dedicated to delivering exceptional service while maintaining safety and enjoyment as top priorities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Garage Sales Associate
Garage Clothing Store
Glendale
02.2026 - Current
- Assisted customers with product selection and provided exceptional service.
- Managed inventory levels and organized merchandise displays on the sales floor.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Monitored sales trends and made recommendations for product promotions and markdowns.
- Worked with fellow sales team members to achieve group targets.
Club Volleyball Coach
Oasis Volleyball Academy
10.2022 - Current
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
Hollister Brand Representative
Hollister.Co
Glendale
06.2025 - 02.2026
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Showed understanding of customer's personal style and preferences when offering product advice.
Front Desk Receptionist
Regency Specialties
01.2024 - 03.2025
- Greeted patients, verified insurance information and collected copays.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments, managed patient records and updated medical histories.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with patients with compassion while keeping medical information private.
Kids Activities Supervisor
Lifetime
06.2022 - 01.2024
- Planned and coordinated daily activities for children ages 3 months-12 years to ensure a safe, stimulating and enjoyable environment.
- Guided and supported staff to uphold high standards of customer service and safety.
- Ensured that all necessary health and safety protocols were being followed at all times.
- Evaluated parent and staff feedback to enhance satisfaction with facility services.
- Assisted with administrative tasks, including filing paperwork and data entry.
Lifeguard
Lifetime
06.2023 - 10.2023
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
Salon Receptionist
Studio of Styles
08.2020 - 04.2022
- Greeted customers, answered phone calls, and responded to emails promptly to ensure excellent customer service.
- Provided detailed information on services, products, and prices to assist customers in making informed decisions.
- Scheduled appointments using salon software system.
- Assisted stylists with client check-in and check-out procedures.
- Processed payments for services rendered.
- Conducted regular inventory checks on hair care products, tools, and supplies to maintain optimal stock levels.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05-2022
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2024
Skills
- Sales Techniques
- Customer Engagement
- Store Presentation
- Appointment scheduling
- Customer Service
- Telephone etiquette
- Attention to Detail
- Team collaboration
- Leadership
- Reliable and Trustworthy
- Communication
- POS system operation
Certification
- First Aid/CPR Certified
- Fingerprint Clearance Card
- Food Handlers Permit
References
Derek Nugent
Owner of Oasis Volleyball Academy
Phone: +1 (480) 486-9432
Email: Derek@oasisvolleyballacademy.com
Timeline
Garage Sales Associate
Garage Clothing Store
02.2026 - Current
Hollister Brand Representative
Hollister.Co
06.2025 - 02.2026
Front Desk Receptionist
Regency Specialties
01.2024 - 03.2025
Lifeguard
Lifetime
06.2023 - 10.2023
Club Volleyball Coach
Oasis Volleyball Academy
10.2022 - Current
Kids Activities Supervisor
Lifetime
06.2022 - 01.2024
Salon Receptionist
Studio of Styles
08.2020 - 04.2022
High School Diploma -
Agua Fria High School
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College