Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Leyva

Goodyear

Summary

Dynamic Process Improvement Manager with a proven track record at AutoZone, enhancing operational efficiency through strategic process mapping and team collaboration. Skilled in business process reengineering and fostering a culture of continuous improvement, I effectively trained staff and implemented solutions that significantly optimized workflows and reduced discrepancies.

Overview

14
14
years of professional experience

Work History

Process Improvement Manager

AutoZone
01.2023 - 03.2025
  • Analyzed existing processes to identify areas for improvement.
  • Assisted in documentation of standard operating procedures for various workflows.
  • Collaborated with cross-functional teams to gather insights on process efficiency.
  • Supported implementation of process changes by communicating updates to staff.
  • Participated in training sessions to understand operational requirements and best practices.
  • Collected data on performance metrics to assist in evaluating process effectiveness.
  • Helped develop tools for tracking project progress and workflow enhancements.
  • Engaged in continuous learning about industry standards and emerging technologies for process improvement.
  • Implemented regular reviews of existing procedures, ensuring continued relevance in a rapidly evolving business environment.
  • Championed change management efforts, driving organizational buy-in for newly implemented processes and systems.
  • Conducted root cause analyses to pinpoint underlying issues affecting workflow efficiency and effectiveness.
  • Trained staff on process improvement techniques, fostering a culture of continuous improvement within the organization.

Logistics Supervisor

AutoZone
11.2010 - 01.2023
  • Supervised logistics operations, ensuring timely delivery of products to retail stores.
  • Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
  • Trained and mentored staff on best practices for logistics and safety compliance.
  • Implemented process improvements that increased operational efficiency within the distribution center.
  • Coordinated with cross-functional teams to optimize supply chain workflows and reduce costs.
  • Monitored shipment schedules, proactively addressing potential delays or issues.
  • Analyzed data trends to inform strategic decisions regarding inventory restocking and allocation.
  • Developed training programs focused on enhancing team performance and safety protocols.
  • Trained, scheduled and evaluated employees.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
  • Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
  • Developed strong relationships with key clients through frequent communication and exceptional service delivery.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

Education

High School Diploma -

Estrella Highschool
Avondale, AZ

Skills

  • Efficiency improvement
  • Efficiency enhancement
  • Process mapping
  • Business process reengineering
  • Operational excellence
  • Workflow optimization
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Responsible and dependable
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Machine operation
  • Relationship building
  • Workspace organization
  • Operational efficiency
  • Flexible schedule

Languages

Spanish
Full Professional

Timeline

Process Improvement Manager

AutoZone
01.2023 - 03.2025

Logistics Supervisor

AutoZone
11.2010 - 01.2023

High School Diploma -

Estrella Highschool

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Alicia Leyva