Alicia Lopez
Tolleson
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Friendly House Inc.
02.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Served as liaison between parents and students.
Youth Care Worker
Southwest Key Program
01.2018 - 11.2019
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Paraprofessional
Bennett Academy
01.2012 - 05.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Streamlined communication between school staff, parents, and students by managing phone calls, emails, and in-person inquiries.
- Managed confidential information with discretion while handling sensitive documents such as student transcripts and personnel files.
- Performed general clerical tasks such as filing, faxing and data entry.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZ05-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Customer and client relations
- Clerical support
- Scheduling and calendar management
Timeline
Administrative Assistant
Friendly House Inc.
02.2019 - Current
Youth Care Worker
Southwest Key Program
01.2018 - 11.2019
Paraprofessional
Bennett Academy
01.2012 - 05.2017
High School Diploma -
Trevor G Browne
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