Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Murillo

Phoenix

Summary

Innovative technology professional with several years of diverse experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and growing within a company.


Overview

7
7
years of professional experience

Work History

Student Records Coordinator

Learning Network
09.2023 - Current
  • Compiled student birth certificates, transfers and immunizations to successfully meet state, federal and district enrollment requirements.
  • Special Education expertise for IEP's, 504, ELL and Gifted and Talented students.
  • High incoming calls, texts, emails from family and schools.
  • Gathered, compiled and prepared attendance reports, enrollment reports, student loss reports, and absence and tardy reports with Salesforce.
  • Worked with different software and computer systems such as Google, Google Mail, Apple, Salesforce, Genius, HeyMarket, FreshDesk to obtain the necessary documents needed.

Senior Student Advisor

Learning Network
08.2021 - 09.2023
  • Established and maintained relationships with students in grades K-12 and their families regarding their progress towards enrollment and graduation via phone, email, texts and tickets.
  • Assisted in other facets of the company, including recruitment, Graduation, State Testing and leadership training.
  • Salesforce/Software Expertise
  • High frequency of inbound and outbound calls. Comfortable with making over 100 calls a day.

Assistant Manager

Cash 1 Title Loans
06.2020 - 06.2021
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Shift and vault manager that dealt with opening and closing shifts.
  • Handled disgruntled customers while making collections calls, set a plan with customers to make payments all while keeping the customer satisfied.
  • Computer usage and skills were maintained if not with a customer in person or on the phone.
  • Delegated tasks for employees and participated into training employees.
  • Trained and certified for MVD and AZ notary.

Bookkeeper

Unique Tax & Accounting Service LLC
05.2018 - 08.2019
  • Proficient with QuickBooks, Excel and Microsoft Word.
  • Answered phone in a professional manner, transferred calls if needed, along with setting up appointments.
  • Greet guest in a friendly manner and direct them appropriately.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Experience with Microsoft, Excel etc.

Education

Certificate - Dental Assisting

Arizona College
Glendale, AZ
03.2019

High School Diploma -

Maryvale High School
Phoenix, AZ
05.2018

Skills

  • Software and Data Entry Proficiency
  • High volume of Inbound and outbound calls
  • Telephone Etiquette
  • Training, Management & Development
  • Time Management
  • Database administration
  • Teamwork and collaboration
  • Reliability
  • Conflict resolution
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Student Records Coordinator

Learning Network
09.2023 - Current

Senior Student Advisor

Learning Network
08.2021 - 09.2023

Assistant Manager

Cash 1 Title Loans
06.2020 - 06.2021

Bookkeeper

Unique Tax & Accounting Service LLC
05.2018 - 08.2019

High School Diploma -

Maryvale High School

Certificate - Dental Assisting

Arizona College

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Alicia Murillo