Alicia Schwimmer
Gilbert
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Compliance / Office Manager
Western States Flooring
Chandler, AZ
08.2022 - Current
- Managed the daily operations within the Contact Center ensuring the team met workflow efficiency goals and achieved customer service benchmarks
- Spearheaded recruitment initiatives by coordinating interviews and ensuring a smooth onboarding process
- Served as an after-hours point of contact to facilitate a timely resolution of escalated situations
- Maintained previous Compliance Administrator responsibilities
Compliance Administrator
Western States Flooring
Chandler, AZ
05.2021 - 08.2022
- Processed background checks for all incoming employees and contractors
- Assessed contractor qualifications by confirming valid ROC licenses and compliance with established insurance criteria
- Coordinated with the scheduling and field managers to ensure install teams adhered to company requirements
- Compiled and submitted completed EPA documentation to ensure regulatory compliance
- Coordinated travel accommodations for contractors
Scheduler
Western States Flooring
Chandler, AZ
12.2020 - 05.2021
- Contacted customers to schedule their flooring installations purchased through Costco and The Home Depot
- Met and exceeded call performance metrics to enhance customer service quality as defined by office manager.
Engineering Coordinator
Four Seasons Resort Scottsdale At Troon North
Scottsdale, AZ
08.2018 - 12.2020
- Oversaw the prioritization and delegation of maintenance requests through HotSOS to the engineering team
- Executed product order submissions based on departmental project demands and budget constraints
- Coordinated routine service appointments to ensure adherence to city codes and regulations
- Cultivated partnerships with external contractors to serve as the primary liaison for scheduling and billing inquiries
Residence Club Front Desk Agent and Concierge
Four Seasons Residence Club Scottsdale at Troon North
Scottsdale, AZ
05.2015 - 08.2018
- Created a seamless arrival and departure experience for Residence Club guests and owners
- Addressed and resolved guest inquiries and concerns promptly, reinforcing commitment to outstanding service quality
- Crafted personalized guest itineraries tailored to their unique preferences and interests
- Built reservations and managed billing accounts within the hotel operating system
- Completed the Four Seasons STEPS Manager in Training Course
Residence Club Pool Server
Four Seasons Residence Club Scottsdale at Troon North
Scottsdale, AZ
05.2014 - 04.2015
- Trained to deliver high-end service in a luxury resort setting
- Anticipated and balanced the needs of several families
- Maintained a clean and organized pool area for optimal guest comfort and safety
- Increased beverage sales through effective upselling techniques and personalized recommendations
Fashion P.R. Intern
D2 Publicity
Los Angeles, CA
06.2012 - 08.2012
- Assisted in drafting press releases
- Monitored incoming and outgoing showroom inventory
- Engaged with editors to pitch new content and follow up on existing pieces
- Helped organize Teen Vogue’s Back-To-School Launch with LA’s Madison T Store
Account Representative
Ascentra Credit Union
Bettendorf, IA
11.2008 - 06.2012
- Processed and filed loan applications within the credit department
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing
- Completed highly accurate, high-volume customer transactions via both manual and machine-driven approaches
- Maintained knowledge of bank products and services to effectively advise customers on options available
- Managed cash drawer, maintaining accurate records of daily transactions and balancing funds at end of shifts
Education
Bachelor of Arts - Business / Communication Studies
University of Iowa
Iowa City, IA12-2014
Skills
- Strong interpersonal communication
- Committed to customer service excellence
- Process optimization
- Collaborative teamwork
- Detail-oriented
- Strong organizational skills
Timeline
Compliance / Office Manager
Western States Flooring
08.2022 - Current
Compliance Administrator
Western States Flooring
05.2021 - 08.2022
Scheduler
Western States Flooring
12.2020 - 05.2021
Engineering Coordinator
Four Seasons Resort Scottsdale At Troon North
08.2018 - 12.2020
Residence Club Front Desk Agent and Concierge
Four Seasons Residence Club Scottsdale at Troon North
05.2015 - 08.2018
Residence Club Pool Server
Four Seasons Residence Club Scottsdale at Troon North
05.2014 - 04.2015
Fashion P.R. Intern
D2 Publicity
06.2012 - 08.2012
Account Representative
Ascentra Credit Union
11.2008 - 06.2012
Bachelor of Arts - Business / Communication Studies
University of Iowa