Alicia Walton
San Tan Valley
Summary
Dynamic Assistant General Manager at IHOP with a proven track record in staff management and operations. Enhanced customer satisfaction through effective employee training and streamlined inventory control, driving sales growth. Skilled in budget control and fostering employee relations, ensuring compliance with health regulations while maintaining a high standard of service.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
IHOP
02.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Medical Caregiver
Self-employeed
08.2013 - 01.2020
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Assisted patients with daily living activities, promoting independence and improving quality of life.
- Ensured timely administration of meals and nutritional supplements according to individual dietary requirements, promoting optimal health for each patient in my care.
- Administered medications as prescribed, closely monitoring for potential side effects or adverse reactions.
- Contributed to a clean, sanitary environment by maintaining strict infection control practices while performing all caregiving duties.
- Managed challenging behaviors in a calm, professional manner while adhering to established protocols for crisis intervention or behavior modification techniques.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Associate Degree in Nursing -
Kaplan University
Lincoln, NE07-2013
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Budget control
- Sales forecasting
- Staff hiring
- Scheduling
- Inventory management
- Purchasing and planning
Timeline
Assistant General Manager
IHOP
02.2020 - Current
Medical Caregiver
Self-employeed
08.2013 - 01.2020
Associate Degree in Nursing -
Kaplan University
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