Alicia Ward

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated services among healthcare providers, ensuring a holistic approach to care.
• Developed individualized care plans to address client needs and goals.

• Organized paperwork and explained individual job parameters for each assignment.
• Monitored driver locations in field and solved discrepancies to keep team on-track.
• Responded to high volume of phone and email requests to provide logistics information.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation, and assigned personnel.
• Utilized customer feedback to improve customer service.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
• Supervised team of employees and provided training focused on maximizing overall performance.
• Processed warranty claims efficiently, leading to improved customer trust and loyalty.
• Researched and resolved customer claims related to shortages, discount violations, and returns.

• Partnered with management, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Attended daily management meetings.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards

Managed high levels of call flow and responded to technical support needs.

• Assisted quality assurance by inspecting items and removing defective parts.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Boxed, labeled, and transported items to support assembly operations.
• Troubleshot assembly line to repair malfunctions and avoid disruptions.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
• Used ticketing systems to manage and process support actions and requests.
• Patched software and installed new versions to eliminate security problems and protect data.
• Researched and identified solutions to technical problems.
• Offered assistance in implementing and developing training programs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Suggested upgrades and additional items to meet upselling goals.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Assisted customers with applications for short term loan company.
• Handled a high call volume of inbound and outbound calls.
• Handled collection calls for payments of the loans.
• Performed targeted collections on past due accounts.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.

• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Distributed and followed up on tenant renewal notices.
• Conducted regular inspections of both interior and exterior of properties for damage.